Order Desk Analyst - German & English

Capgemini Engineering; Lisboa; Presencial; EUR 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Health and life insurance

Referral program with bonuses

Great office locations

Resumo da oferta

Capgemini Engineering is seeking a customer support specialist in Portugal to manage the RMA process for non-functional parts. You will be the primary contact for end customers, provide information on standard services, and ensure timely repair or replacement within defined workflows.

The role requires fluent German and at least a B2 English level, along with strong communication skills and a proactive, dynamic attitude. Hybrid work and on-call availability are part of the position.

Qualificações

• Fluent German language.
• At least B2 level at English language.
• Sense of responsibility, pro-activity and dynamism.
• Proficiency using Microsoft Excel.
• Good communication skills.
• Availability for Hybrid work.
• Availability for shifts.
• Availability for On Call.

Responsabilidades

• Provide customer support in repair/replacement process management of non-functional parts.
• Act as the end customers point of contact to support and manage the RMA process.
• Provide information, and assistance to end customers regarding standard services and service catalog offerings.
• Ensure that the RMA lifecycle occurs according to the defined process and ensure that deadlines for repair/replacement of parts are met.

Conhecimentos

Fluent German

English B2

Communication skills

Sense of responsibility

Pro-activity

Dynamism

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Provide customer support in repair/replacement process management of non-functional parts.
• Act as the end customers point of contact to support and manage the RMA process.
• Provide information, and assistance to end customers regarding standard services and service catalog offerings.
• Ensure that the RMA lifecycle occurs according to the defined process and ensure that deadlines for repair/replacement of parts are met.
• Initial training will be provided.

YOUR PROFILE

• Fluent German language.
• At least B2 level at English language.
• Sense of responsibility, pro-activity and dynamism.
• Proficiency using Microsoft Excel.
• Good communication Skills.
• Availability for Hybrid work.
• Availability for shifts.
• Availability for On Call.

What You’ll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.