Ops Analytics & Performance Insight Leader (Hybrid)

Vodafone; Lisboa; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work

Top equipment

Meal allowance

Vacation days

Learning & growth

Health & life insurance

Team & culture

Job summary

Vodafone is seeking an Operations Intelligence & Performance Insights Expert in Lisbon to lead data-driven monitoring of telco operations. You will define KPIs, build dashboards, and support incident management with analytics and automation capabilities.

The role requires 5+ years in operations analytics within telecoms, strong English, and hybrid work from Lisbon with 2 days onsite. You’ll collaborate across international teams and drive performance improvements.

Qualifications

• University degree in Telecommunications or equivalent.
• Minimum 5 years in Operations Analytics or TOC/NOC environments.
• Strong experience with BI and analytics tools and dashboards.

Responsibilities

• Define and improve operational KPIs for TOC and Infrastructure Ops.
• Design real-time dashboards to monitor performance, incidents, and availability.
• Provide analytics support for incident management and service assurance.
• Translate analytics requirements into platform capabilities and roadmap.

Skills

KPI definition and lifecycle

BI tools

Operational analytics

Data models & APIs

AI & automation requirements

Education

Bachelor’s or Master’s in Telecommunications Engineering

Tools

Apache Superset

Power BI

Tableau

Job description

Vodafone is seeking an Operations Intelligence & Performance Insights Expert in Lisbon to lead data-driven monitoring of telco operations. You will define KPIs, build dashboards, and support incident management with analytics and automation capabilities.

The role requires 5+ years in operations analytics within telecoms, strong English, and hybrid work from Lisbon with 2 days onsite. You’ll collaborate across international teams and drive performance improvements.