Operations Intelligence & Performance Insights Expert (m/f/d) for Vantage Towers

Vodafone; Lisboa; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work

Top equipment

Meal allowance

Vacation days

Learning & growth

Health & life insurance

Team & culture

Job summary

Vodafone is seeking an Operations Intelligence & Performance Insights Expert in Lisbon to lead data-driven monitoring of telco operations. You will define KPIs, build dashboards, and support incident management with analytics and automation capabilities.

The role requires 5+ years in operations analytics within telecoms, strong English, and hybrid work from Lisbon with 2 days onsite. You’ll collaborate across international teams and drive performance improvements.

Qualifications

• University degree in Telecommunications or equivalent.
• Minimum 5 years in Operations Analytics or TOC/NOC environments.
• Strong experience with BI and analytics tools and dashboards.

Responsibilities

• Define and improve operational KPIs for TOC and Infrastructure Ops.
• Design real-time dashboards to monitor performance, incidents, and availability.
• Provide analytics support for incident management and service assurance.
• Translate analytics requirements into platform capabilities and roadmap.

Skills

KPI definition and lifecycle

BI tools

Operational analytics

Data models & APIs

AI & automation requirements

Education

Bachelor’s or Master’s in Telecommunications Engineering

Tools

Apache Superset

Power BI

Tableau

Job description

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Operations Intelligence & Performance Insights Expert (m/f/d) for Vantage Towers

Aggregate function: Technology

Business Area: Vantage Towers Technology

Posting Country: Portugal

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo , we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top , together.

Your Responsibilities

Service Delivery & Operations: Define, implement, and continuously improve operational KPIs for TOC, Infrastructure Operations, and Customer Services. Design and maintain real-time operational dashboards (e.g., Superset or equivalent BI tools) to monitor service performance, incidents, availability, and environmental conditions across tower assets. Provide analytical support to incident management and service assurance by identifying trends, root causes, and systemic issues. Support capacity planning through forecasting, scenario analysis, benchmarking, and predictive analytics. Support product management and evolution of Operational Intelligence platforms by translating reporting and analytics requirements into platform capabilities and roadmap priorities.

Governance & Reporting: Lead the definition and implementation of the operational reporting framework for TOC and Infrastructure Operations at Group and Local Market levels. Ensure consistent KPI definitions, data quality standards, and reporting governance across markets, tools, and processes. Support the TOC Operating Model by embedding analytics into governance routines and service reviews. Define operational data models and quality controls to ensure trusted and consistent reporting. Identify efficiency gaps and proactively recommend data-driven improvement initiatives.

Customer Operations & Support: Support customer operations by defining customer-facing KPIs, SLAs, and performance reporting, ensuring transparency and consistency across markets. Analyze service trends, customer performance data, and incident patterns to support continuous improvement and enhanced customer experience. Deliver data-driven customer reviews through clear storytelling and actionable insights. Support onboarding of new customers, products, or services by defining analytics requirements, reporting structures, and performance monitoring needs.

Your Profile

Educational Background: Successfully completed university studies with a Bachelor’s or Master’s Degree in Telecommunications Engineering or a comparable field.

Professional Experience: Minimum 5 years of experience in Operations Analytics, Service Delivery, NOC/TOC Operations, or Telecommunications Infrastructure environments.

Technical Skills:

Mandatory

• Strong expertise in KPI definition, implementation, and lifecycle management within complex operational environments.
• Hands-on experience with BI and analytics tools (e.g., Apache Superset, Power BI, Tableau, or equivalent), including dashboard design and data visualization best practices.
• Expert knowledge of operational analytics, TOC/NOC operations, service assurance, and infrastructure service delivery.
• Experience working with large operational datasets, data models, APIs, and integrations across OSS, monitoring, service management, and operational platforms.
• Capability to translate operational use cases into practical AI and automation requirements in collaboration with IT, data, or platform teams.

Nice to Have

• Understanding of how GenAI models and AI agents can support KPI commentary, anomaly detection, insight generation, and automated analytics.
• Familiarity with natural language querying, automated report generation, predictive analytics, and AI-assisted root cause analysis.
• Experience designing or contributing to automated reporting and operational insight pipelines.

Soft Skills

• Strong analytical and critical-thinking skills with the ability to convert data into actionable insights.
• Excellent influencing and stakeholder-management skills to drive adoption of data-driven ways of working across international teams.
• Continuous-improvement mindset with strong problem-solving skills and focus on customer experience and operational excellence.

Language Proficiency: Fluent English (C1 level), both written and spoken (mandatory).

At Vantage Towers we operate in 8 different European countries. This role will be based in Portugal.

What we offer – Flexibility & Growth Opportunities

• Flexible work: we offer a hybrid working model, which allows you to work 2 days per week from our Lisbon office and 3 days remote.
• Top Equipment: you receive a new laptop as well as a mobile plan & device
• Salary & Vacation: you will receive an attractive salary package. Additionally, you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days
• Work-Life-Balance: we offer nursery subsidy and parental leave support
• Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities
• Health & Social Care: profit from a Pension plan, full health insurances (for you and co-payment for family members) and life insurance
• Team & Culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT.

We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome.

#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.