Senior Operations Intelligence & Performance Lead

Vantage Towers; Lisboa; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Meal allowance

Nursery subsidy

Pension plan

Life insurance

Job summary

Vantage Towers in Lisbon is seeking an experienced Operations Analytics professional to define and monitor performance across TOC, Infrastructure Operations and Customer Services. You will design real-time dashboards using Superset, Power BI or Tableau to track incidents, availability and environmental conditions of tower assets.

Fluency in English is mandatory; the role offers hybrid work with two days in Lisbon and three days remote, a competitive salary package, and extensive opportunities

Qualifications

• Bachelor’s or Master’s Degree in Telecommunications Engineering or comparable field.
• Minimum 5 years in Operations Analytics, Service Delivery, NOC/TOC Operations or telecom infrastructure environments.
• Fluent English (C1) mandatory.

Responsibilities

• Define, implement and continuously improve operational KPIs for TOC, Infrastructure Operations and Customer Services.
• Design and maintain real-time dashboards to monitor performance, incidents, availability and environmental conditions.
• Provide analytical support to incident management and service assurance by identifying trends and root causes.
• Support capacity planning through forecasting, scenario analysis and predictive analytics.
• Translate reporting requirements into platform capabilities and roadmaps.

Skills

KPI definition

BI tools

Operational analytics

APIs & integrations

AI requirements

Data modeling

Education

Bachelor’s or Master’s Degree in Telecommunications Engineering or comparable field

Tools

Apache Superset

Power BI

Tableau

OSS monitoring tools

Job description

Vantage Towers in Lisbon is seeking an experienced Operations Analytics professional to define and monitor performance across TOC, Infrastructure Operations and Customer Services. You will design real-time dashboards using Superset, Power BI or Tableau to track incidents, availability and environmental conditions of tower assets.

Fluency in English is mandatory; the role offers hybrid work with two days in Lisbon and three days remote, a competitive salary package, and extensive opportunities