Operations Analytics Analyst - Lisbon, KPI Dashboards

Delivery Hero; Lisboa; On-site; EUR 42,000 - 65,000; Full time

Job summary

Glovo in Lisbon is seeking an Operations Strategy and Compliance Analyst to dive into data, identify fraud patterns, and design action plans that improve partner operations and strengthen the country’s KPI performance.

You will own dashboards, build tools, and collaborate with global and regional teams to drive operational excellence, compliance, and measurable improvements in preparation times, cancellations, and service quality.

Qualifications

• 1–2 years of professional experience in highly demanding positions (ops, consulting, tech)
• Excel/Sheets data analysis and SQL
• Portuguese and English
• Problem Solving
• Strategic thinking

Responsibilities

• Deep dive into data to identify fraud patterns and levers to improve partner operations and KPIs
• Own dashboards and build tools to improve visibility of metrics in the department
• Coordinate with global and regional teams to execute projects and reach goals
• Propose and track initiatives to improve preparation times, reduce cancellations, and increase service quality
• Prepare data-driven analyses and reports to support country strategy and operations

Skills

Data analysis

SQL proficiency

Excel/Sheets

Portuguese language

English language

Problem solving

Strategic thinking

Job description

Glovo in Lisbon is seeking an Operations Strategy and Compliance Analyst to dive into data, identify fraud patterns, and design action plans that improve partner operations and strengthen the country’s KPI performance.

You will own dashboards, build tools, and collaborate with global and regional teams to drive operational excellence, compliance, and measurable improvements in preparation times, cancellations, and service quality.