Customer Service Specialist - Dutch and English

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Career development

Multicultural environment

Job summary

Cross Border Talents is hiring for an on-site Customer Service Representative in Lisbon, Portugal. The role involves handling inbound and outbound customer contacts in Dutch and English, resolving queries with care, and using a case management system to log interactions. You will join a multilingual team supporting an international client.

Paid training, a supportive supervisor, and clear progression opportunities are offered within a friendly, multicultural work environment.

Qualifications

• Fluent in Dutch and English with excellent written and spoken skills.
• Professional, friendly and patient communication style.
• Comfort using computers and multiple systems simultaneously.
• Reliable, detail-oriented and team-first attitude.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using provided tools and knowledge base.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following defined processes.

Skills

Dutch fluency

English fluency

Communication

Team-oriented

Tools

Case management system

Job description

Looking for Dutch and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Dutch and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.