German-Speaking Billing Operations Leader (Hybrid)

Talent Search People; Porto; Híbrido; EUR 25 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Psychological support

Performance bonus

Resumo da oferta

Talent Search People is seeking a Billing Supervisor in Porto to manage a team and ensure operational excellence. The ideal candidate has a Bachelor Degree, extensive experience in a contact center, and fluency in both German and English.

The role offers an attractive salary along with a language bonus, health insurance, and the opportunity to work hybrid. Candidates should be ready for standby shifts and have a strong commitment to customer focus.

Qualificações

• 5+ years experience in a Contact Center.
• 2 years managing teams.
• Fluent in German and English.

Responsabilidades

• Manage the team and audit agents' performance.
• Analyze KPIs and prepare reports.
• Ensure compliance with operational standards.

Conhecimentos

Team management

KPI analysis

Fluent in German

Fluent in English

Advanced Excel

Customer focus

Formação académica

Bachelor Degree

Ferramentas

Microsoft Office Tools

Telephony platforms

CRMs

Descrição da oferta de emprego

Talent Search People is seeking a Billing Supervisor in Porto to manage a team and ensure operational excellence. The ideal candidate has a Bachelor Degree, extensive experience in a contact center, and fluency in both German and English.

The role offers an attractive salary along with a language bonus, health insurance, and the opportunity to work hybrid. Candidates should be ready for standby shifts and have a strong commitment to customer focus.