Operations Manager: Drive KPIs, Automations & Global Team

Redspher; Vila Nova de Gaia; On-site; EUR 40,000 - 70,000; Full time

Job summary

Redspher is seeking an Operations Manager in Portugal to lead and optimize our support and logistics functions. You will own team KPIs, oversee multi-timezone operations, and drive automation initiatives to reduce manual work and speed up responses.

This hands-on leadership role requires strong stakeholder management and a proactive, data-driven approach. You will mentor a diverse team, coordinate across support, logistics, and tech, and ensure high-quality service while aligning with company

Qualifications

• Fluent in English; additional languages a plus (Portuguese or French).
• Proven experience managing or mentoring a team in support/ops.
• Strong client communication, written & spoken.
• Data-driven; defines, tracks, reports KPI metrics.
• Hands-on with ticketing tools like Zoho Desk and building automations.

Responsibilities

• Own operational KPIs for the team and company.
• Oversee support ticket queues and ensure SLAs/quality standards.
• Identify bottlenecks, redesign processes; create SOPs and docs.
• Drive workflow automation to reduce manual work and speed up turnaround.
• Mentor and coordinate a multi-timezone team across departments.
• Allocate capacity and plan future hires across shifts/timezones.
• Serve as main contact for partners and stakeholders to resolve escalations.

Skills

Team leadership

Client communication

Data-driven

Zoho Desk

Automation mindset

Cross-functional collaboration

Technology fluency

University degree

SaaS/logistics experience

Education

Bachelor's degree

Master's degree (advantage)

Tools

Zoho Desk

Job description

Redspher is seeking an Operations Manager in Portugal to lead and optimize our support and logistics functions. You will own team KPIs, oversee multi-timezone operations, and drive automation initiatives to reduce manual work and speed up responses.

This hands-on leadership role requires strong stakeholder management and a proactive, data-driven approach. You will mentor a diverse team, coordinate across support, logistics, and tech, and ensure high-quality service while aligning with company