Head of Operations - Information Tecnology

Global Partner HR Solutions; Portugal; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Rôle de leadership à fort impact

Propriété complète des opérations nationales

Visibilité au niveau exécutif

Job summary

Une entreprise mondiale recherche un Head of Operations pour diriger et exécuter la stratégie opérationnelle au Portugal. Ce rôle clé implique la gestion des opérations, la planification financière et le développement des talents, assurant l'alignement avec les objectifs stratégiques. Le candidat idéal a au moins 10 ans d'expérience en direction opérationnelle, avec une expertise en gestion des services, développement commercial et engagement des parties prenantes à un niveau exécutif.

Qualifications

• Min. 10 ans d'expérience dans des rôles opérationnels senior.
• Leadership reconnu en exécution opérationnelle et développement des talents.
• Expérience solide en gestion financière et optimisation des coûts.

Responsibilities

• Gestion opérationnelle quotidienne de l'entreprise au Portugal.
• Planification budgétaire et contrôle des coûts.
• Gestion de la performance et développement du personnel.

Skills

Gestion des opérations

Développement commercial

Engagement des parties prenantes

Job description

Head of Operations - Information Technology

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Position Title: Head of Operations (Portugal) – IT Division

Location: Portugal

Employment Type: Full-Time, Permanent

Reports To: Country Managing Director / Group CEO

About the Company

A trusted partner for innovation and transformation, this global engineering, technology, and consulting services provider is ideally positioned to support complex business ambitions and future-proof organizational performance. With a smart blend of bold thinking and reliable execution, the company accelerates innovation across every step of the value chain.

About the Role

We are looking for a Head of Operations to lead and execute the operational strategy for Portugal. This executive role encompasses full accountability for service delivery, cross-functional operations, financial control, and talent planning. The role is critical to aligning the organization’s strategic vision with operational execution at the national level.

Key Responsibilities

1. Lead the daily operational management of the company in Portugal, ensuring execution across departments is efficient and aligned with group objectives.
2. Translate global strategy into localized operational plans, ensuring measurable outcomes and performance alignment.
3. Coordinate business functions to maximize service delivery, streamline execution, and enhance operational quality.
4. Drive budget planning, forecasting, and cost control to support sustainable business performance.
5. Oversee market delivery, service optimization, and operational risk management initiatives.
6. Conduct annual workforce assessments and manage the full employee performance and development cycle.
7. Define, track, and ensure achievement of operational KPIs across Sales, Services, and Quality domains.

Extended Scope:

• Leadership of Outsourcing, Nearshore, and Recruitment operations.
• Consultant Management: Ensure consultant motivation, performance tracking, and career development.
• Business Development: Support service sales, lead client negotiations, and drive business pipeline growth.
• Account Management: Oversee commercial operations including budgeting, billing, and client engagement.
• Strategic Recruitment Oversight: Manage senior-level recruitment planning and operational hiring governance.

Candidate Profile

• Minimum 10 years of experience in senior operational roles within IT, ideally as Head of Operations, COO, or Nearshore Manager in technology services or consulting environments.
• Proven leadership across operational execution, commercial delivery, and talent development.
• Strong experience managing outsourcing or delivery functions, with cross-functional coordination expertise.
• Solid financial knowledge, including budgeting, cost optimization, and forecasting responsibilities.
• Experienced in stakeholder engagement at the executive level, with strong business development capabilities.
• Fluent in Portuguese and English.

Offer

• High-impact leadership role in a strategic market.
• Full ownership of national operations and cross-functional delivery.
• Visibility and influence at the executive level within a global organization.