Ops Support Specialist - Premium Auto Network (Portugal)

rpc - The Retail Performance Company; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Job summary

rpc - The Retail Performance Company in Lisbon seeks an Operations Support Specialist to act as a key contact for our Premium automotive network in Portugal. You will provide functional and operational support across day-to-day activities, coordinate issue resolution, and translate feedback into continuous improvement.

You’ll work with local and central teams, supporting processes, tools and daily operations, while identifying pain points and driving effective problem resolution for the network.

Qualifications

• This role requires understanding automotive dealer/network operations and related processes.
• Ability to grasp end-to-end business processes beyond individual tools.
• Strong communication and service orientation to build relationships with the network.
• Proactive, hands-on and solution-oriented with autonomy.
• Strong analytical skills to identify root causes rather than just escalating.

Responsibilities

• Act as a key point of contact for the network, supporting business questions and daily needs.
• Provide functional support across business processes, tools and operations.
• Analyse requests, resolve issues, and escalate when cross-team support is needed.
• Follow up on incidents with clear, continuous communication to the network.
• Identify recurring issues and opportunities for improvement.
• Coordinate with local and central teams to resolve problems effectively.
• Maintain and update support materials, FAQs and documentation.
• Support rollout of new functionalities, releases and process changes.
• Gather feedback from Agents and translate into inputs for improvement.
• Contribute to monitoring support KPIs like incident volumes and resolution times.

Skills

Automotive operations

Communication

Analytical thinking

Cross-functional coordination

Portuguese & English

Job description

rpc - The Retail Performance Company in Lisbon seeks an Operations Support Specialist to act as a key contact for our Premium automotive network in Portugal. You will provide functional and operational support across day-to-day activities, coordinate issue resolution, and translate feedback into continuous improvement.

You’ll work with local and central teams, supporting processes, tools and daily operations, while identifying pain points and driving effective problem resolution for the network.