Operations Manager

Portugal Active; Viana do Castelo; Presencial; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Direct access to CEO & board

Ownership of operations function

Premium villa portfolio workspace

Office with pool & sunny environment

Competitive base + benefits

Resumo da oferta

Portugal Active is seeking an experienced Operations Lead to manage field teams across housekeeping, laundry and maintenance, ensuring 5-star quality and cost discipline. You will drive operational plans, budgets and supplier relationships, while maintaining high guest satisfaction and adherence to standards.

This role requires hands-on, autonomous execution with the ability to move across the region daily and deliver KPI-driven improvements to senior leadership.

Qualificações

• 5+ years managing operations in hospitality, short-term rentals or hotels (mandatory).
• Proven experience leading field teams: housekeeping, maintenance or similar (mandatory).
• 100% Portuguese fluency (mandatory) + professional English.
• Strong command of budgets, cost control and supplier negotiation (mandatory).
• Driving licence and availability to move across the region daily (mandatory).

Responsabilidades

• Lead and coordinate housekeeping, laundry and maintenance teams, internal and external.
• Own the operations calendar: check-ins, turnovers, interventions. Zero failed arrivals.
• Control operational budgets: cost per property, per category, per clean.
• Negotiate, manage and procure suppliers: comparative quotes, unit prices, SLAs.
• Enforce quality standards and SOPs by property tier, with regular field inspections.
• Resolve guest-facing damages and incidents fast, documented, within platform deadlines.
• Manage stock, warehouse and consumables with full discipline.
• Deliver daily operational KPIs and continuous improvement to leadership.

Conhecimentos

Field team leadership

Budget management

Supplier negotiation

Quality standards

Mobility across region

Ferramentas

Breezeway or similar PMS

Descrição da oferta de emprego

Founded in 2017, Portugal Active is a luxury hospitality and property management company. We transform private villas into 5-star private hotels, managing 60+ premium properties across Portugal. Fintech rigour, luxury hotel sensibility, startup speed.

About the role

About Portugal Active

Founded in 2017, Portugal Active is a luxury hospitality and property management company. We transform private villas into 5-star private hotels, managing 60+ premium properties across Portugal. Fintech rigour, luxury hotel sensibility, startup speed.

About the role

You take over our field operations end to end: housekeeping, laundry, maintenance and guest-facing quality. This is an operator and builder role, not a supervisory one. You sit between the properties and the standards, protect quality and help us organise, structure and grow. The real value of this position: execution, cost control and consistency at 5-star level.

What you will do

• Lead and coordinate housekeeping, laundry and maintenance teams, internal and external
• Own the operations calendar: check-ins, turnovers, interventions. Zero failed arrivals
• Control operational budgets: cost per property, per category, per clean
• Negotiate, manage and procure suppliers: comparative quotes, unit prices, SLAs
• Enforce quality standards and SOPs by property tier, with regular field inspections
• Resolve guest-facing damages and incidents fast, documented, within platform deadlines
• Manage stock, warehouse and consumables with full discipline
• Deliver daily operational KPIs and continuous improvement to leadership
  

Must have

• 5+ years managing operations in hospitality, short-term rentals or hotels (mandatory)
• Proven experience leading field teams: housekeeping, maintenance or similar (mandatory)
• 100% Portuguese fluency (mandatory) + professional English
• Strong command of budgets, cost control and supplier negotiation (mandatory)
• Driving licence and availability to move across the region daily (mandatory)
• Fast, autonomous, precise, low ego, hands-on. A real team player. The client is your mission
  

Extra points

• International experience
• Luxury hospitality or 5-star hotel background
• Availability for special projects on weekends
• Experience with PMS and operations software (Breezeway or similar)
• Knowledge of automation
• Private car
• Enjoys gastronomy
• Available now
  

Why Portugal Active

• Direct line to the CEO and board: your data drives the decisions
• Real ownership: you build the operations function, you own the result
• A modern, experienced team with backgrounds from the best in the market, from Indie Campers to GuestReady. We move fast and get things done
• Competitive base + benefits package
• A portfolio of stunning villas as your daily workplace
• And yes, a sunny premium office with a swimming pool