Head of Operations _ Hostels @ Lisbon

880 Collective; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

8 80 Collective in Lisbon is seeking a Head of Operations to oversee day-to-day operations across our 3 hostels. This on-site role requires practical leadership, hands-on problem solving, and a focus on smooth, guest‑centric operations.

You will support hostel managers and the ownership team, streamline processes, coordinate maintenance and suppliers, and ensure high hospitality standards across properties.

Qualificações

• Experience in hospitality operations or management.
• Strong organisational and problem‑solving skills.
• Ability to coordinate teams across multiple sites.
• Fluent English and valid driving licence.

Responsabilidades

• Overseeing the daily operations of 3 hostels in Lisbon.
• Support hostel managers and the ownership team.
• Ensure operational standards and procedures are followed.
• Identify problems and implement practical solutions.
• Improve processes, systems and day‑to‑day operations.
• Coordinate maintenance, suppliers and service providers.
• Assist with purchasing and stock organisation.
• Help managers organize teams and daily priorities.
• Monitor guest experience and identify areas for improvement.
• Analyze trends and develop strategies to enhance guest experience.

Conhecimentos

Hospitality operations

Leadership

Team management

Problem solving

Prioritization

Communication

Multi-site coordination

Guest experience

Process improvement

English fluency

Driving license

Descrição da oferta de emprego

Company Description

8 80 Collective is a 100% Portuguese‑owned hospitality and lifestyle group.

In Portugal, 8 or 80 means the little and the big, the rough and the beautiful, the young and the old. Life in all its edges. We built a collective on that idea. Every place by 880 is fully itself. No formula. Just places that know what they are.

We bring together a diverse range of independent places to stay across Portugal—including social hostels, surf retreats, guesthouses, and rural escapes. Each property is carefully curated to preserve its unique character and deliver authentic, memorable experiences.

Job Description

We’re looking for a Head of Operations to join our team and oversee the day‑to‑day operations of our 3 hostels in Lisbon. This is a on‑site full time position.

We’re looking for someone organised, practical, proactive, and good with people. Someone who can support our managers, keep an eye on the bigger picture, and make sure our properties, teams, and operations are running smoothly.

This is a hands‑on role. You’ll work closely with the hostel managers and the ownership team, helping solve problems, improve processes, organise priorities, and make our operations better every day.

Requirements

• Previous experience in hospitality operations, management, or a similar role
• Strong organisational and problem‑solving skills
• Experience managing or coordinating teams
• Ability to work independently and manage priorities
• Proactive, dynamic, and solution‑oriented
• Strong communication and leadership skills
• Comfortable working across different properties and teams
• Good understanding of hospitality operations
• Ability to analyse problems and improve processes
• Fluent English
• Valid driving licence

We’re looking for someone practical, hard‑working, and positive. Hospitality is full of unexpected situations, so good energy, common sense, and the ability to find solutions are a big part of the role.

Some of your main responsibilities will include

• Overseeing the daily operations of our 3 hostels
• Supporting and coordinating hostel managers
• Making sure operational standards and procedures are followed
• Identifying problems and helping find practical solutions
• Improving processes, systems, and day-to-day operations
• Following up on maintenance issues and coordinating priorities
• Coordinating suppliers, external technicians, and service providers
• Supporting purchasing and stock organisation
• Helping managers organise teams and daily priorities
• Monitoring guest experience and identifying areas for improvement
• Analyze trends and create strategies to improve the overall guest experience
• Following up on ongoing operational issues until they are resolved
• Helping implement new tools, systems, and ways of working
• Working closely with the ownership team on new ideas and improvements

We’re not looking for someone who only wants to sit behind a desk.

We’re looking for someone who enjoys being involved, understanding how things work, supporting people, and constantly looking for better ways to do things.

Interested? We’d love to hear from you!