Service Office Manager (Deputy) - Holiday Rentals | Albufeira

Talent hub career; Albufeira; Presencial; EUR 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave

Training plan access for 2026

Holiday rental discounts up to 50%

International and dynamic work env.

Role with responsibility and varied,日

Resumo da oferta

Talent hub career in Albufeira, Portugal is seeking an experienced Operations Manager to lead and oversee the daily operations of a busy holiday rental office. You will manage the owner relations and guest services teams, coordinate external partners, and drive performance and service quality.

The role requires strong leadership, bilingual Portuguese/English, and a hands-on, independent work style with weekend flexibility. A permanent on-site position in Albufeira is offered.

Qualificações

• Expert-level leadership and team management skills.
• Experience in customer-focused, hospitality operations is valued.
• Strong organisational skills and the ability to manage competing priorities.
• A collaborative, solution-oriented approach and confidence working independently.
• Availability to work on-site in Albufeira.
• Permanent employment availability.
• Background in Tourism, Business Management, or similar.
• Fluency in Portuguese and English (additional languages a plus).
• Excellent communication and negotiation skills – you’ll be the key point of contact for our property owners.
• Proficiency with Microsoft Office; SAP knowledge is a plus.
• Ability to handle multiple tasks under pressure, staying calm and making smart decisions.
• Flexibility to work shifts, including weekends.

Responsabilidades

• Ensure the overall operational and administrative performance of the office.
• Supervise and coordinate the team responsible for owner relations, guest services and daily operations.
• Support and collaborate with the team in all key functions whenever necessary, ensuring service continuity and operational excellence.
• Monitor office workflows, processes and quality standards, identifying opportunities for improvement.
• Ensure achievement of revenue, occupancy and service quality targets.
• Identify opportunities to grow and expand our property portfolio.
• Supervise product and service quality for both property owners and guests.
• Coordinate external partners: cleaning services, maintenance, technicians, etc.
• Handle incidents, complaints and claims efficiently and professionally.
• Lead, motivate and develop the team, fostering a collaborative and customer-oriented culture.

Conhecimentos

Leadership

Team management

Communication

Operations management

Hospitality experience

Organisational skills

Independent working

On-site availability

Portuguese/English bilingual

Formação académica

Tourism background

Business management

Ferramentas

Microsoft Office

SAP

Descrição da oferta de emprego

Role summary

This is a permanent, on-site position based in Albufeira, Portugal.

Responsibilities

• Ensure the overall operational and administrative performance of the office.
• Supervise and coordinate the team responsible for owner relations, guest services and daily operations.
• Support and collaborate with the team in all key functions whenever necessary, ensuring service continuity and operational excellence.
• Monitor office workflows, processes and quality standards, identifying opportunities for improvement.
• Ensure achievement of revenue, occupancy and service quality targets.
• Identify opportunities to grow and expand our property portfolio.
• Supervise product and service quality for both property owners and guests.
• Coordinate external partners: cleaning services, maintenance, technicians, etc.
• Handle incidents, complaints and claims efficiently and professionally.
• Lead, motivate and develop the team, fostering a collaborative and customer-oriented culture.

Requirements

• Expert-level leadership and team management skills.
• Expert-level communication skills, with the ability to adapt communication to different audiences.
• Experience working in a customer-focused, operational or hospitality environment is valued.
• Strong organisational skills and the ability to manage competing priorities.
• A collaborative, solution-oriented approach and confidence working independently.
• Availability to work on-site in Albufeira.
• Permanent employment availability.

Language requirements

• Background in Tourism, Business Management, or similar.
• Previous experience in holiday rentals, real estate, or the tourism sector.
• Strong leadership, planning, and commercial skills.
• Fluency in Portuguese and English (additional languages such as Spanish, French, or German are a plus).
• Proactive and independent, with a true passion for administration and customer service.
• Excellent communication and negotiation skills – you’ll be the key point of contact for our property owners.
• Confident using digital tools: Microsoft Office is a must; SAP knowledge is a plus.
• Ability to handle multiple tasks under pressure, staying calm and making smart decisions.
• Flexibility to work shifts, including weekends.

Benefits

• 25 working days of annual leave.
• Access to the 2026 training plan and opportunities for professional development.
• Exclusive discounts of up to 50% on holiday rentals and selected leading brands.
• The opportunity to work in an international and dynamic environment.
• A role with responsibility, team interaction and varied day-to-day activities in the holiday rental sector.