Operations Customer Expert - Polish Market

CallForTalents; Valongo; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance €154

Job summary

CallForTalents in Porto, Portugal seeks a Polish-speaking customer service agent to support drivers and logistics companies via phone and email, handling toll and revenue questions and promoting service sales.

On-site, 40 hours per week with a 24/7 rotating schedule. Remuneration is €998 gross per month in 14 installments, plus perks bringing total to €1,318 gross. Includes private health insurance and a €154 meal allowance; 22 days of annual leave.

Qualifications

• Native-level Polish proficiency.
• Fluency in English (minimum B2).
• Comfortable handling multiple customer interactions over the phone and via e-mail.
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Skills

Polish

English

Phone communication

Email support

Customer service

Job description

The client is a Portuguese company specializing in road infrastructure management, including assets and debt-related communication management, operation, maintenance and toll collection services.

Together with your colleagues you will perform customer service activities through direct digital channels (mail and phone), both in Polish and English, supporting customers by clarifying questions and ensuring revenue collection, debt communication, and/or service sales.

Requirements

• Native-level Polish proficiency;
• Fluency in English; minimum B2;
• Comfortable handling multiple customer interactions over the phone and via e-mail;
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Location

Porto, Portugal

Work model

On site

Schedule

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern 24/7

Remuneration

€998 gross per month, paid in 14 instalments, which is approximately €1,164 gross per month when averaged over 12 months

Perks

• Private health insurance & meal allowance of €154 per month
• Salary + perks total: €1,318 gross
• Annual leave: 22 days

Estimated start

To be agreed with the client