Operations Customer Expert - Polish Market

Cross Border Talents; Matosinhos; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Job summary

Cross Border Talents in Porto, Portugal, is seeking a multilingual customer service agent to support drivers and transport companies via phone and email, handling toll inquiries and revenue collection.

You will be the main contact for trucks over 3.5 tons, clarify road usage regulations, promote services when appropriate, and help the client achieve its objectives. The role is on-site, 40 hours per week, with a 24/7 shift rotation, and pays 998 EUR gross per month.

Qualifications

• Native Polish proficiency.
• Fluency in English (min B2).
• Comfortable handling multiple customer interactions over the phone and via e-mail.
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons.
• Providing support directly to drivers and transport logistics companies.
• Clarifying questions related to road usage and regulations.
• Ensuring accurate toll and revenue collection.
• Promoting service sales when applicable.
• Contributing to the achievement of the client’s objectives.

Skills

Polish (native)

English (B2+)

Phone & email communication

Customer focus

Job description

The client is a Portuguese company specializing in road infrastructure management, including assets and debt-related communication management, operation, maintenance and toll collection services.

Together with your colleagues you will perform customer service activities through direct digital channels (mail and phone), both in Polish and English, supporting customers by clarifying questions and ensuring revenue collection, debt communication, and/or service sales.

Requirements

• Native-level Polish proficiency;
• Fluency in English; minimum B2;
• Comfortable handling multiple customer interactions over the phone and via e-mail;
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Location: Porto, Portugal
Work model: On site
Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern 24/7
Remuneration: €998 gross per month, paid in 14 instalments, which is approximately €1,164 gross per month when averaged over 12 months
Perks: Private health insurance & meal allowance of €154 per month
Salary + perks total: €1,318 gross
Annual leave: 22 days
Estimated start: To be agreed with the client