Polish-Speaking Operations Customer Expert – Porto Area, Portugal

Cross Border Talents; Porto; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Christmas and holiday bonuses

Meal allowance on a card

Company accommodation (optional)

Paid training

Portuguese contract

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Polish-speaking customer support specialist to assist heavy-vehicle drivers and logistics companies by phone and email in Polish and English.

You will join an international team, work 40 hours per week with rotating 24/7 shifts, and receive full training, health insurance, meal allowance, and a Portuguese contract with holiday pay and early benefits.

Qualifications

• Polish fluency (native or fluent) required.
• Good English (spoken and written) required.
• Strong communication and customer-focused attitude.
• Comfortable on the phone handling payments/debts.
• Willingness to work rotating 24/7 shifts; interest in transport/logistics is a plus.

Responsibilities

• Be the main point of contact for trucks over 3.5 tonnes.
• Support drivers and logistics companies by phone and email.
• Answer questions about road usage and toll regulations.
• Ensure accurate toll and revenue collection.
• Handle communication about outstanding debts and payments.
• Promote services where appropriate and help the team meet service objectives.

Skills

Polish fluency

English proficiency

Communication skills

Customer-focused

Phone handling

Flexibility to shifts

Transport/logistics interest

Job description

Join an international team supporting a leading road infrastructure company that manages road concessions, operations, maintenance and toll collection. You will be the main point of contact for heavy-vehicle customers (trucks over 3.5 tonnes), supporting drivers and transport and logistics companies by phone and email, in Polish and English.

Key Responsibilities

• Act as the main point of contact for trucks over 3.5 tonnes
• Support drivers and transport or logistics companies directly
• Answer questions about road usage and regulations
• Ensure accurate toll and revenue collection
• Handle communication about outstanding debts
• Promote services where applicable
• Help the team meet its overall service objectives

Requirements

• Native or fluent Polish
• Good English, written and spoken
• Strong communication skills and a customer-focused attitude
• Comfortable on the phone, including conversations about payments and debts
• Available to work rotating shifts on a 24/7 schedule
• Interest in transport, logistics or customer operations is an advantage

What's on Offer

• Competitive monthly base salary
• Christmas and holiday bonuses, paid in monthly instalments on top of base salary
• Daily meal allowance on a tax-exempt card
• Health insurance from your first day of employment
• Optional company accommodation for at least your first 14 months: a furnished room in a shared apartment with utilities and internet included (for candidates living more than 100 km from the workplace)
• Paid training before you start
• Portuguese employment contract, with Portuguese public holidays and annual leave

Training

• Full-time paid training (8 hours per day) covering systems, the client's products and services, and customer handling by phone, email and chat
• Includes on-the-job practice before you take live contacts

Working Hours

• 40 hours per week: 8 working hours per day plus a 1-hour lunch break
• Rotating shifts on a 24/7 schedule
• Working on a public holiday earns a compensation day off