Operations Customer Expert (Polish) – Lisbon, Portugal (Relocation Package)

Closerhire; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is hiring a Polish-speaking Customer Service Representative in Lisbon, Portugal, to support pet owners in an international BPO setting. This on-site role runs Monday to Friday, 08:00–17:00, with relocation support and a gross monthly salary of €1,059–€1,318. Start date: 12 Oct.

The position involves handling inquiries related to pet nutrition, delivering excellent service, and joining a multinational team. Perks include private health cover and meal allowance.

Qualifications

• Native or near-native level of Polish
• English B2+
• Strong customer service and complaint-handling skills
• Able to work on-site in Lisbon
• Available for the full 5-day training

Responsibilities

• Support pet owners, resolve product-related inquiries, and deliver excellent customer service within an international BPO environment.
• Handle inquiries and complaints with professionalism and empathy, ensuring customer satisfaction.

Skills

Polish language

Customer service

Complaint handling

Pet nutrition interest

Job description

Polish-speaking role in Lisbon, Portugal. €1,059 – €1,318 per month (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: Polish
• Salary: €1,059 – €1,318 per month (gross)
• Start: 12 Oct
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

A Customer Service Representative role with our client Pet Nutrition focused on supporting pet owners, resolving product-related inquiries, and delivering excellent customer service within an international BPO environment. Model: On-site (Lisbon, Portugal) Working Schedule: Monday–Friday | 08:00–17:00 In short: Customer support + pet nutrition + international BPO environment

What you'll do

• A Customer Service Representative role with our client Pet Nutrition focused on supporting pet owners, resolving product-related inquiries, and delivering excellent customer service within an international BPO environment. Model: On-site (Lisbon, Portugal) Working Schedule: Monday–Friday | 08:00–17:00 In short: Customer support + pet nutrition + international BPO environment

What we're looking for

• Native or near-native level of Polish English B2+
• Strong customer service and complaint-handling skills
• Genuine interest in pets and animal wellbeing
• Able to work on-site in Lisbon
• Available Monday–Friday, 08:00–17:00
• Available for the full 5-day training

Salary

€1,059 – €1,318 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• Health insurance from the first day of employment
• Documentation support (for those with EU passport) Meal allowance
• Christmas and holiday allowances paid monthly
• Productivity bonus with target achievement

Relocation support

• If more than 100 km: airport pick up + room 300 EUR + travel costs cover after 9th month, yearly flight home

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

We are an equal-opportunity recruiter and consider every applicant on ability alone.