Customer Advisor – Polish

Bcrecruitment; Lisboa; Híbrido; EUR 8800 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary €920 gross/mo

Bonus up to €100/mo

Meal allowance €7.63 net/day

Welcome bonus €1,000

Private health insurance

Resumo da oferta

Bcrecruitment in Lisbon, Portugal is hiring for a Customer Advisor to support pet owners for an international pet-care company. You will handle Polish-language inquiries across phone, email and live chat while providing accurate answers and friendly service.

Requirements include native Polish (C2) and fluent English (B2+), strong customer-service skills, and willingness to work rotating shifts. Benefits include €920 gross per month paid in 14 salaries, up to €100 monthly bonus, meal allowance,

Qualificações

• Native or near-native Polish (C2) and fluent English (B2+), spoken and written.
• Strong customer-service and communication skills.
• Excellent communication and active-listening skills.
• Available for rotating shifts.

Responsabilidades

• Handle incoming customer contacts in Polish by phone, email and live chat.
• Understand each customer's need and give accurate, complete answers using the right tools.
• Build trust through clear, friendly and professional communication.
• Document every interaction accurately in the company's systems.
• Contribute to your team's quality, productivity and customer-satisfaction targets.

Conhecimentos

Polish language

English language

Customer service

Descrição da oferta de emprego

A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Customer Advisor. You will support pet owners with product questions and enquiries for an international pet-care company. As a Polish-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat.

What you will do

• Handle incoming customer contacts in Polish by phone, email and live chat
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

What we are looking for

• Native or near-native Polish (C2) and fluent English (B2+), spoken and written
• Strong customer-service and communication skills
• Excellent communication and active-listening skills
• Available for rotating shifts

What we offer

• Salary: €920 gross per month (paid in 14 salaries per year)
• Performance bonus: up to €100 gross per month
• Meal allowance: €7.63 net per working day
• Welcome bonus: €1,000, paid in 12 monthly instalments over the first year
• Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract

Relocation support

• Candidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)
• Flight tickets are not reimbursed

Location, hours & start

• Location: fully remote (Portugal)
• Working hours: Monday–Saturday, 07:00–19:00 (rotating shifts)
• Contract: Full-time, 6-month contract
• Start: 1 Oct — and we will place you in the next available group