Operations Customer Expert – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

Pet Nutrition, based in Lisbon, Portugal, is hiring a Customer Service Representative for an on-site role focused on supporting pet owners, resolving product inquiries, and delivering exceptional service in an international BPO environment.

The position requires native or near-native Polish and English at B2+ level, strong customer service skills, and availability Monday–Friday, 08:00–17:00; relocation support and private health cover are provided.

Qualifications

• Native or near-native level of Polish
• English proficiency at B2+ level
• Strong customer service and complaint-handling skills
• Genuine interest in pets and animal wellbeing
• Willing to work on-site in Lisbon
• Available Monday–Friday, 08:00–17:00
• Available for the full 5-day training

Responsibilities

• Support pet owners, resolve product-related inquiries, and deliver excellent customer service within an international BPO environment.

Skills

Polish language

English (B2+)

Job description

Polish-speaking role in Lisbon, Portugal. €1,059 – €1,318 per month (gross). Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: Polish
• Salary: €1,059 – €1,318 per month (gross)
• Start: 12 Oct
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

A Customer Service Representative role with our client Pet Nutrition focused on supporting pet owners, resolving product-related inquiries, and delivering excellent customer service within an international BPO environment. Model: On-site (Lisbon, Portugal) Working Schedule: Monday–Friday | 08:00–17:00 In short: Customer support + pet nutrition + international BPO environment

What you'll do

• A Customer Service Representative role with our client Pet Nutrition focused on supporting pet owners, resolving product-related inquiries, and delivering excellent customer service within an international BPO environment. Model: On-site (Lisbon, Portugal) Working Schedule: Monday–Friday | 08:00–17:00 In short: Customer support + pet nutrition + international BPO environment

What we're looking for

• Native or near‑native level of Polish English B2+
• Strong customer service and complaint‑handling skills
• Genuine interest in pets and animal wellbeing
• Able to work on‑site in Lisbon
• Available Monday–Friday, 08:00–17:00
• Available for the full 5‑day training

Salary

€1,059 – €1,318 per month (gross)

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• Health insurance from the first day of employment
• Documentation support (for those with EU passport) Meal allowance
• Christmas and holiday allowances paid monthly
• Productivity bonus with target achievement

Relocation support

• If more than 100 km: airport pick up + room 300 EUR + travel costs cover after 9th month, yearly flight home

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.