Operations Customer Expert – Polish (Lisbon, Portugal)

Bcrecruitment; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Private health insurance

Accommodation provided

Job summary

Bcrecruitment is hiring for an Operations Customer Expert in Lisbon, Portugal. You will support Polish-speaking customers via phone, email, and live chat, delivering accurate answers with the right tools and building trust through clear communication.

The role requires fluent Polish and strong English, with a full 5-day training and relocation support. Company-provided accommodation is offered with a monthly gross salary.

Qualifications

• Native or fluent Polish (C1+) and good English (B2+), spoken and written.
• Excellent communication and active-listening skills
• Strong customer-service and complaint-handling skills
• Genuine interest in pets and animal well-being
• Available for the full 5-day training

Responsibilities

• Handle incoming customer contacts in Polish by phone, email and live chat
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

Skills

Polish proficiency

English proficiency

Communication

Active listening

Customer service

Complaint handling

Pet lover

Training availability

Job description

A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Operations Customer Expert. You will support pet owners with product questions and enquiries for an international pet-care company. As a Polish-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat.

What you will do

• Handle incoming customer contacts in Polish by phone, email and live chat
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

What we are looking for

• Native or fluent Polish (C1+) and good English (B2+), spoken and written
• Excellent communication and active-listening skills
• Strong customer-service and complaint-handling skills
• Genuine interest in pets and animal well-being
• Available for the full 5-day training

What we offer

• Salary: €1,059.34 gross per month with company-provided accommodation, or €1,318.33 gross per month without accommodation
• Private health insurance

Relocation support

• If you live more than 100 km from the office: airport pick-up and a company room
• Travel costs covered after the 9th month, plus a yearly flight home for international candidates

Location, hours & start

• Location: Lisbon, Portugal — on-site
• Working hours: Monday–Friday, 08:00–17:00
• Contract: Full-time, 12-month contract
• Start: 12 Oct