Operations Customer Expert – Spanish Market

CBT; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Holiday and Christmas allowances

Paid meal allowance

Portuguese employment contract

Initial 12-month contract

Resumo da oferta

CBT in Lisbon, Portugal is seeking an Operations Customer Expert to be the first point of contact for customers. You will resolve questions and provide an exceptional customer experience in a multilingual, multicultural environment.

The role covers account management, billing, and technical issues, requiring Spanish and English proficiency, excellent communication, and a customer-focused mindset. Onsite work with a 40-hour week and rotating shifts is offered.

Qualificações

• Fluent/native Spanish (Castilian) is required.
• English proficiency at B1+ is required.
• Excellent written and spoken communication skills.
• Customer-focused with a problem-solving mindset.
• Comfortable using technology and digital platforms.
• Flexible to work rotational shifts.

Responsabilidades

• Provide professional and empathetic customer support.
• Assist customers with account management, billing, and technical issues.
• Provide accurate information about products, services, and features.
• Identify customer needs and offer effective solutions.
• Resolve inquiries efficiently and maintain high satisfaction.
• Work in a fast-paced, multicultural environment.

Conhecimentos

Spanish

English (B1+)

Communication

Customer-focused

Problem-solving

Tech-savvy

Flexible shifts

Descrição da oferta de emprego

Lisbon, Portugal | Onsite | Full-time

Are you fluent in Spanish and English and looking for an exciting career opportunity in Portugal? Join an international customer support team representing a leading global entertainment platform.

The Role

As an Operations Customer Expert, you will be the first point of contact for customers, helping them resolve questions and providing an exceptional customer experience.

Your Responsibilities

• Provide professional and empathetic customer support
• Assist customers with account management, billing, and technical issues
• Provide accurate information about products, services, and features
• Identify customer needs and offer effective solutions
• Resolve customer inquiries efficiently
• Maintain high customer satisfaction and quality standards
• Work in a fast-paced, multicultural environment

Requirements

• Fluent/native Spanish (Castilian)
• English B1+
• Excellent communication and interpersonal skills
• Customer-focused and problem-solving mindset
• Comfortable working with technology and digital platforms
• Empathy, adaptability, and attention to detail
• Flexibility to work rotational shifts

Language Combinations

Candidates will support one of the following markets:

• Castilian + Basque
• Castilian + Catalan/Valencian
• Castilian + Galician

Salary & Benefits

Without accommodation:

• Base salary: €950 gross/month
• Holiday allowance: €79.16/month
• Christmas allowance: €79.16/month
• Meal allowance: €7/day
• Total gross cash compensation: approximately €1,262/month

With company accommodation:

• Base salary: €776 gross/month
• Accommodation benefit: €200/month
• Holiday & Christmas allowances
• Meal allowance: €7/day
• Company accommodation included

Relocation & Accommodation

For eligible candidates:

• Furnished accommodation available for up to 14 months
• Private room in a company apartment
• Kitchen, living room, Wi-Fi and cable TV
• Utilities included within reasonable usage
• Bed linen, pillows and towels provided
• Accommodation generally 20–60 minutes from the workplace

Working Schedule

40 hours per week

• 8 hours/day + 1-hour lunch break
• Rotational shifts, Monday–Sunday
• 24/7 operational coverage
• Nights, weekends and public holidays may be included

Location

Lisbon, Portugal – Onsite

Additional Benefits

• Health insurance from the first day
• Holiday and Christmas allowances
• Paid meal allowance
• Portuguese employment contract
• Initial 12-month contract
• Opportunity for continued employment