Operations Customer Expert - English Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonuses

On-site work

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to join an English-speaking team. You will support banking customers with accuracy, discretion and a friendly approach.

The role requires native or near-native English, at least 1 year in banking or related services, and EU citizenship or Portuguese work permit. Work is on-site with 24/7 rotating shifts; start date 30 October 2026. Full-time contract with a competitive salary and bonuses.

Qualificações

• Native or near-native English (C1/C2).
• At least 1 year of experience in banking, financial services or insurance.
• EU citizenship or valid Portuguese work or residence permit.
• Team player who is open to feedback.
• Clear, professional written and spoken communication.

Responsabilidades

• Escalate complex or sensitive cases appropriately.
• Protect customer data at every step.
• Guide customers through digital banking services.
• Keep careful records of every interaction.

Conhecimentos

English (C1/C2)

Team player

Clear communication

Descrição da oferta de emprego

We are recruiting a Operations Customer Expert to join a English-speaking team in Lisbon, Portugal.

You will support banking customers with accuracy, discretion and a friendly approach.

You will be supporting a well-known company in the digital banking sector.

Key Responsibilities:

• Escalate complex or sensitive cases appropriately
• Protect customer data at every step
• Guide customers through digital banking services
• Keep careful records of every interaction

Requirements:

• Native or near-native English (C1/C2)
• At least 1 year of experience in banking, financial services or insurance, ideally with the Irish market
• EU citizenship or a valid Portuguese work or residence permit
• Team player who is open to feedback
• Clear, professional communication, written and spoken

Working Conditions:

• Work model: On-Site
• Schedule: 24/7 rotating shifts
• Start date: 30 October 2026
• Full-time contract

Salary & Benefits:

• Competitive monthly salary plus bonuses - full details shared on our first call