Operations Customer Expert - Spanish and Basque Speaker | Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Resumo da oferta

Cross Border Talents in Lisbon seeks an Operations Customer Expert to support a Spanish and Basque-speaking team. You will be the first point of contact and aim to leave customers satisfied after interactions about orders, accounts and services.

The role requires native Spanish and Basque, with English at B1 or higher, and a collaborative, patient approach. On-site work with relocation package is offered.

Qualificações

• Native-level Spanish and Basque proficiency.
• English level B1 or higher.
• Team player open to feedback.
• Customer-focused, patient and solution-oriented.

Responsabilidades

• Be the first point of contact for customers and resolve issues.
• Follow up on open cases until fully resolved.
• Handle inquiries related to orders, accounts and service questions.
• Stay calm and helpful when customers are frustrated.

Conhecimentos

Spanish (native)

Basque (native)

English (B1+)

Team player

Customer-focused

Descrição da oferta de emprego

An international employer in Lisbon, Portugal is hiring a Operations Customer Expert for its Spanish and Basque-speaking team.

You will be the first point of contact for customers, helping them quickly and leaving them satisfied.

You will be supporting a well-known company in the video streaming sector.

Key Responsibilities

• Stay calm and helpful with customers who are frustrated
• Follow up on open cases until they are fully resolved
• Resolve issues on the first contact wherever possible
• Guide customers through orders, accounts and service questions

Requirements

• Native-level Spanish and Basque
• English at intermediate (B1) level or above
• Team player who is open to feedback
• Customer-focused, patient and solution-oriented

Working Conditions

• Work model: On-Site
• Start date: 16 November 2026
• Full-time contract

Salary & Benefits

• Competitive monthly salary plus bonuses - full details shared on our first call

Location

Full relocation package offered.