Operations Customer Expert – Dutch and English Speaking

CallForTalents; Porto; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Meal allowance

Productivity bonus

Job summary

CallForTalents is seeking an Operations Customer Expert who is fluent in Dutch and English to support drivers and transport companies across the Netherlands. This hybrid/remote role is based in Lisbon, Portugal, offering flexible work in a growing logistics team.

You will handle inquiries, clarify routes, promote service sales, and ensure revenue collection while working a rotating 24/7 shift schedule. Ideal candidates thrive on building rapport with drivers, solving problems quickly, and

Qualifications

• Fluency in Dutch and English (written and spoken).
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and ability to work in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for trucks weighing at least 3.5 tonnes.
• Assist drivers and transport/logistics companies with inquiries.
• Clarify questions regarding roads and routes throughout the Netherlands.
• Ensure revenue collection and promote relevant service sales.

Skills

Dutch language

English language

Communication skills

Problem solving

Customer focus

Job description

Operations Customer Expert - Dutch

Location:

Hybrid/Remote - Lisbon, Portugal

Are you fluent in Dutch and English and passionate about customer service? Join our team as an Operations Customer Expert and support drivers and transport companies across the Netherlands!

Key Responsibilities:

• Serve as the main point of contact for trucks weighing at least 3.5 tonnes.
• Assist drivers and transport/logistics companies with inquiries.
• Clarify questions regarding roads and routes throughout the Netherlands.
• Ensure revenue collection and promote relevant service sales.

Requirements:

• Fluency in Dutch and English, both written and spoken.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and ability to work in a fast-paced environment.

Working Schedule:

• 40 hours per week, 8 working hours per day plus a 1-hour lunch break.
• Rotational 24/7 shift pattern.
• Until 30 June 2026, the schedule is 07:30-16:30, Monday to Sunday.

Benefits:

• Meal allowance: €7 per working day (€154 per month).
• Productivity bonus: €200.