Dutch Speaking Customer Support With Home Office

Nordic Jobs Worldwide; Lisboa; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Accommodation included

Relocation package

Signing bonus

Competitive salary

Career development opportunities

Full training provided

Modern office facilities

Job summary

Nordic Jobs Worldwide currently presents an opening in Porto for a Dutch-speaking customer support professional to join a multilingual team handling a tolling system in the Netherlands. The role involves direct contact with drivers and logistics firms via phone, email, and chat, with a relocation package including accommodation and a signing bonus.

You will be part of a global client delivering customer care in multiple languages, offering a competitive monthly salary and full training as you

Qualifications

• Fluent in Dutch and English (C1 level).
• Strong communication skills are required.
• Customer-oriented mindset.
• Ability to handle multiple tasks in a fast-paced environment.
• Team player with a proactive attitude.

Responsibilities

• Be the point of contact for trucks of minimum 3.5 tons.
• Answer drivers, transport and logistics companies.
• Support customers via phone, email, and chat; clarify questions about roads in the Netherlands.
• Assist with registration, onboard unit orders, and payments.
• Ensure revenue collection and manage debt communications.
• Support service sales when applicable.
• Provide accurate, efficient, and empathetic customer support.
• Contribute to achieving project objectives.

Skills

Dutch language

English language

Strong communication

Customer-oriented mindset

Multitasking

Team player

Job description

Description: Do you want to work in customer support and be part of an international project in Porto? Our client is looking for Dutch-speaking professionals to join a multilingual team supporting a new tolling system in the Netherlands.

Join a dynamic customer service project assisting drivers and logistics companies via phone, email, and chat. Benefit from a relocation package including accommodation, a competitive monthly salary, and a signing bonus while building your international career.

About the company

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Being the point of contact for trucks of minimum 3.5 tons
• Answering directly to drivers, transport and logistics companies
• Supporting customers via phone, email, and chatClarifying questions related to roads across the Netherlands
• Assisting with registration, onboard unit orders, and payments
• Ensuring revenue collection
• Handling debt communication
• Supporting service sales when applicable
• Providing accurate, efficient, and empathetic customer support
• Contributing to the achievement of project objectives

Requirements:

• Fluent in Dutch and English (C1 level)
• Strong communication skills
• Customer-oriented mindset
• Ability to handle multiple tasks in a fast-paced environment
• Team player with a proactive attitude

Offer: Employer offers

• Competitive salary of €1,463 gross/month
• Accommodation included
• International and multicultural work environment
• Career development opportunities
• Full training provided
• Modern office facilities

About Porto

The second-largest city in Portugal offers an authentic and traditional atmosphere with charming neighborhoods and a vibrant cultural scene. Located along the Douro River, Porto is known for its architecture, gastronomy, and world-famous wine. With lively nightlife, affordable living, and a welcoming community, it is an ideal destination to live and work abroad.

Skills/ Customer service,Creative Problem Solver,Effective Communication