Operations Customer Expert (Czech)

David Kennedy Recruitment; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Relocation support

Paid training

Career growth

Multilingual team

Remuneration package

Job summary

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to recruit a Czech-speaking Operations Customer Expert for their Lisbon offices. This is a full-time role based in Lisbon, Portugal, offering a base salary and career growth opportunities.

The ideal candidate is a native Czech speaker with English at B2 level, excellent communication skills, and a customer-service mindset. You will handle inquiries, document interactions in SAP CRM, and collaborate with teams to

Qualifications

• Native/fluent Czech (C1) and English (B2+).
• Excellent communication and listening skills.
• Strong problem-solving abilities for customer concerns.
• Experience in customer service or tech/product inquiries preferred.
• Ability to stay calm in high-pressure interactions.
• Proficient with email, phone systems, and CRM tools.
• Strong organizational skills for handling multiple requests.

Responsibilities

• Assist customers by phone, email, and chat with product inquiries.
• Provide detailed information about products and services to help customers make informed decisions.
• Document all interactions in the SAP CRM system for tracking and follow-up.
• Escalate complex issues to higher-level support or management.
• Collaborate with internal teams to deliver effective solutions.
• Post-interaction follow-up to evaluate satisfaction and identify improvements.
• Manage returns process and ensure compliance with company policies.

Skills

Czech (C1)

English (B2+)

Communication

Problem solving

Customer service

CRM experience

Organization

Team collaboration

Tools

SAP CRM

Email/Phone tools

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Operations Customer Expert for their Lisbon offices.

Position: Operations Customer Expert

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist customers via phone, email, and chat with inquiries related to products.

• Provide in-depth information about the company'sproducts and services, helping customers make well-informed decisions based on their unique needs.

• Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction.

• Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up.

• Identify and elevate complex or unresolved issues to higher-level support or management to ensure quick resolution.

• Collaborate with internal teams to deliver efficient and effective solutions to customer issues.

• Perform regular customer service tasks, including updating and maintaining the customer database.

• Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement.

• Manage customer complaints and oversee the returns process, ensuring compliance with company policies.

REQUIREMENTS:

• Native/fluent inCzech (C1), both verbal and written. Fluent in English (minimum B2 level)

• Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries

• Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions

• Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required

• Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions

• Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus

• Strong organizational skills to manage multiple customer requests and document conversations accurately.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

• Guidance and tools to reach career potential

• Fully paid training on the company and products

• Opportunity to work in a supportive environment focused on growth and skill development

• Relocation support