Bilingual Czech/English CSR — Lisbon, Global Support

CB Talents SP; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive and multicultural team culture

Job summary

CB Talents SP is hiring Customer Service Representatives in Lisbon, focusing on delivering excellent customer support across channels. You will engage with international customers in Czech and English while ensuring high service quality.

This role offers competitive pay, a performance-based bonus, structured training, and career development in a multicultural environment.

Qualifications

• Czech and English communication skills required.
• Strong communication and problem-solving skills.
• Ability to work in a structured support environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and timely customer support.
• Assist customers with issue resolution.

Skills

Czech communication skills

English communication skills

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Job description

About the job Czech English-Customer Service Rep.

We are currently hiring Customer Service Representatives to join an international support team based in Lisbon. This role is focused on delivering high-quality customer support in a structured and professional environment.

This position offers the opportunity to work within a multicultural team supporting global customers while developing your career in customer service operations.

What You Will Do

Handle customer inquiries via phone, email, and chat in Czech and English

Provide accurate and timely customer support

Assist customers with issue resolution and service-related questions

Escalate complex cases to relevant internal teams when required

Maintain proper documentation of customer interactions

Ensure high standards of customer satisfaction and service quality

Requirements

Czech and English communication skills required

Currently based in Lisbon, Portugal

Strong communication and problem-solving skills

Customer-oriented mindset

Ability to work in a structured support environment

Previous customer service experience is an advantage but not mandatory

What We Offer

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities in an international environment

Supportive and multicultural team culture

If you are interested in building your career in customer service within an international team based in Lisbon, we would like to hear from you.