Czech Customer Service Representative

CBTalents; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private health insurance

Training program (10 days)

Relocation package

Job summary

CBTalents in Lisbon is seeking a Czech Customer Service Representative to join a leading global bank. You will handle inbound and outbound calls, assist customers with accounts and transactions, and deliver service in Czech and English.

The role offers 40 hours per week with rotating shifts, a 10-day paid training in English, and a relocation package including travel support, housing, and language lessons. Private health insurance is also provided.

Qualifications

• Czech language at C1 level and English at B2 level.
• Customer-centric with strong communication and problem-solving skills.
• Willing to work rotating shifts.

Responsibilities

• Handle inbound and outbound calls for Czech market.
• Assist customers with accounts and transactions.
• Explain products and services clearly.
• Resolve inquiries and foster brand loyalty.
• Work rotating shifts to ensure support coverage.

Skills

Czech language (C1)

English language (B2)

Customer service

Communication

Problem solving

Job description

About the job Czech Customer Service Representative

Location: Lisbon, City Center
Start Date: December 16, 2024

Are you passionate about delivering exceptional customer service and building lasting relationships? Join our Customer Service team for the Czech market, representing one of the leading global banking institutions with operations in 19 countries. This is your chance to work in a dynamic and multicultural environment in sunny Lisbon!

About the Role

As a Customer Service Representative, you will be the voice of a globally renowned banking institution, assisting clients with their banking needs and fostering positive customer experiences. You will handle inbound and outbound calls, support back-office projects, and ensure a seamless customer journey all in Czech and English.

Key Responsibilities

Support Bank Customers: Assist customers in managing accounts and transactions effectively.

Explain Products and Services: Provide clear and concise information about the banks offerings.

Resolve Inquiries: Address customer questions with comprehensive solutions.

Foster Brand Loyalty: Deliver courteous and professional service to uphold the banks reputation.

Adaptable Scheduling: Work rotating shifts to ensure customer support at all times.

Your Skills and Experience

Language Skills: Fluent in Czech (C1 level) and English (B2 level).

Customer-Centric: Enthusiastic about helping others and resolving problems.

Communication: Strong interpersonal and problem-solving skills.

Flexibility: Willing to work rotating shifts.

• Training:

  • 10-day paid training program (92.80 EUR /week).

  • Training conducted in English.

  • Successful training completion leads to an employment contract.

• Salary Package options: 1060.50 EUR gross/month (includes base salary, room allowance, Christmas and holiday bonuses, and food allowance).
• 1260.00 EUR gross/month (includes base salary, Christmas and holiday bonuses, and food allowance).
• Private health insurance.

Work Schedule

Hours: 40 hours/week (8 hours/day + 1-hour lunch break).

Days Off: Two days per week (assigned by shift manager, schedule shared 4 weeks in advance).

Shifts: Monday to Friday, 7:00 AM 4:00 PM.

Relocation Package

• Travel Support:

  • Airport pick-up and assistance with administrative registration in Portugal.

  • Reimbursement of initial flight expenses.

  • Complimentary annual round-trip flight to your home country (within the EU).

• Accommodation:

  • Fully furnished and equipped shared apartments.

  • All utility costs covered.

  • Free Portuguese lessons and access to fun activities like cooking and sports.

Hiring Process

Application review by the client.

Online language assessment.

Interview with the client.

Note: This is a temporary contract with a 1-month trial period and potential for renewal or permanency.

Why Choose Us?

Work with one of the worlds top banking institutions.

Enjoy a competitive salary, exciting benefits, and an enriching relocation experience.

Be part of a dynamic, international team in one of Europe's most vibrant cities.