Customer Support Specialist – Operations Customer Expert (English Market)

Cross Border Talents; Coimbra; On-site; EUR 16,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Accommodation options

Health insurance

Clinic access

Free meals

Travel home support

Language classes

Visas/ housing assistance

Social activities

Job summary

Cross Border Talents is seeking an Operations Customer Expert to join our team in Lisbon. You will provide professional support to consumers and business users across multiple channels, focusing on troubleshooting and delivering an outstanding user experience.

Relocation is supported; comprehensive training will be provided as part of a 15‑day program covering software tools, client products, and customer management.

Qualifications

• Fluency in English (written and spoken).
• Strong communication and a customer‑first mindset.
• Ability to troubleshoot technical and billing issues.
• Willingness to work in rotating 24/7 shifts.
• Interest in artificial intelligence and innovative tech solutions.

Responsibilities

• Assist customers with billing, invoicing, and account access issues.
• Guide, support, and train users on the AI platform and products.
• Investigate and troubleshoot user inquiries across digital support channels.
• Deliver high‑quality service that exceeds client expectations and quality metrics.

Skills

English fluency

Communication skills

Customer focus

Troubleshooting

Flexibility

AI passion

Job description

About the Role

Are you passionate about cutting‑edge technology? We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world‑leading American AI research and deployment company. In this role, you will provide exceptional, professional support to consumers and business users across multiple channels, focusing on troubleshooting, problem‑solving, and delivering an outstanding user experience.

Key Responsibilities

• Customer Support: Assist customers with billing, invoicing, and account access issues in a professional and timely manner.
• Product Guidance: Guide, support, and train users on how to navigate and utilize the client's AI platform and products.
• Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy.
• Quality Excellence: Deliver high‑quality service that consistently exceeds client expectations and quality scoring benchmarks.

Work Schedule & Training

• Work Schedule: 8‑hour daily shifts (40 hours/week) with a 1‑hour lunch break. Schedules operate 24/7 across Day Shifts (07:00–22:00) or Night Shifts (22:00–07:00).
• Comprehensive Training: Includes a 15‑working‑day intensive training program (8 hours/day) covering software tools, client products, customer management, and hands‑on practical training.

What We Offer

• Relocation Support: Complete relocation assistance and logistics for international candidates.
• Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service included.
• Health & Well‑being: Private health and dental insurance, on‑site clinic access, and free meal items (soup, bread, salad, fruit).
• Perks & Benefits: Annual travel home support, local language classes, legal/administrative assistance (visas, NIF, housing), and social/cultural activities.

Requirements

• Fluency in English (written and spoken).
• Strong communication skills and a customer‑first mindset.
• Ability to troubleshoot technical and billing issues effectively.
• Flexibility to work in rotating shifts within a 24/7 environment.
• Passion for artificial intelligence and innovative tech solutions.