Customer Support in Turkish (Lisbon)

FH Collective Academy; Almada; Presencial; EUR 16 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Resumo da oferta

FH Collective Academy in Lisbon, Portugal is seeking a Turkish-speaking Customer Delight professional to support advertisers for a major social media platform. The role focuses on post-sales support, troubleshooting, and white-glove assistance for SMBs in a fast-paced B2B environment.

Requirements include native Turkish, B2 level English, and a valid work permit for Portugal. The position offers 40 hours per week in a rotating shift schedule and a 12-month contract with potential permanent

Qualificações

• Native-level Turkish
• Proficiency in English at B2 level or higher
• Must hold a valid work permit/residence permit allowing professional activity in Portugal.

Responsabilidades

• Help SMBs grow in a fast-paced environment.
• Handle post-sales support requests, resolve technical issues, report bugs, and guide users on platform tools.
• Manage customer contacts and requests via email and live chat.
• Convert most email/chat cases into outbound calls for white-glove support and timely resolution.
• Work with multiple tools and demonstrate strong multitasking abilities.

Conhecimentos

Turkish language

English proficiency

Descrição da oferta de emprego

Turkish-Speaking Customer Delight (CD) Professional Wanted for One of the World's Largest Social Media Platforms! (Lisbon, Portugal)

We are looking for Customer Delight Professionals who will support the advertisers of one of the most widely used social networking platforms in the world, working with a B2B (business-to-business) focus.

Scope of Your Role:

• Helping SMBs (Small and Medium-sized Businesses) grow in an innovative and fast-paced environment.


• Handling post-sales assistance requests; resolving technical issues, reporting bugs, and guiding users on the platform's tools and features.


• Managing customer contacts and challenging requests via email and live chat.


• Converting the majority of email and chat cases into outbound calls to offer \"white-glove support\" and ensure queries are solved on time.


• Working with multiple tools simultaneously and demonstrating strong multitasking abilities.

Requirements:

• Native-level Turkish and at least B2-level English proficiency.


• A strong passion for online advertising and new technologies.


• Must hold a valid work permit/residence permit allowing professional activity in Portugal.

Working Conditions & Contract Details:

• Location: Lisbon, Portugal (Modern corporate office environment).


• Working Hours: 40 hours per week (8 hours per day plus an additional 1-hour lunch break). The schedule operates on a rotational shift pattern, Monday to Sunday, between 07:00 and 00:00.


• Contract: The process starts with a 1-month trial period following the contract signature, proceeding with an employment contract for a foreseeable duration of 12 months. Employment beyond 2 years will transition into a permanent employment relationship.


• Holidays: Portuguese public holidays apply (if worked, a compensation day is granted). You are entitled to a maximum of 20 days of vacation in the 1st year of hiring and 22 days per complete calendar year thereafter.


• Benefits: Health insurance is provided from day one of the employment contract.

Salary Packages (Fully Transparent):

We offer two different packages tailored to our employees' needs, with and without an accommodation benefit:

Option 1: Without Company Apartment (Monthly Gross Cash)

• Total Gross Cash Compensation: €1,423.34
  
  
  
  • Base Salary: €1,088.00
  
  
  • Christmas Allowance: €90.67
  
  
  • Holiday Allowance: €90.67
  
  
  • Meal Allowance (Monthly): €154.00 (Paid via debit card at €7.00 per day to benefit from tax exemption; usable in restaurants and supermarkets).
  
  
  
  

Option 2: With Company Apartment (In single bedrooms)

• Total Gross Cash Compensation: €1,129.34 + €200 apartment benefit in kind. Total Package Compensation: €1,329.34.
  
  
  
  • Base Salary: €836.00
  
  
  • Christmas Allowance: €69.67
  
  
  • Holiday Allowance: €69.67
  
  
  • Meal Allowance (Monthly): €154.00
  
  
  
  

If you want to be part of the digital ecosystem, work at international standards with a dynamic team, and experience a recruitment process managed with complete transparency, we are excitedly waiting for your application!