Operations Analyst Portugal

Delivery Hero; Lisboa; On-site; EUR 42,000 - 65,000; Full time

Job summary

Glovo in Lisbon is seeking an Operations Strategy and Compliance Analyst to dive into data, identify fraud patterns, and design action plans that improve partner operations and strengthen the country’s KPI performance.

You will own dashboards, build tools, and collaborate with global and regional teams to drive operational excellence, compliance, and measurable improvements in preparation times, cancellations, and service quality.

Qualifications

• 1–2 years of professional experience in highly demanding positions (ops, consulting, tech)
• Excel/Sheets data analysis and SQL
• Portuguese and English
• Problem Solving
• Strategic thinking

Responsibilities

• Deep dive into data to identify fraud patterns and levers to improve partner operations and KPIs
• Own dashboards and build tools to improve visibility of metrics in the department
• Coordinate with global and regional teams to execute projects and reach goals
• Propose and track initiatives to improve preparation times, reduce cancellations, and increase service quality
• Prepare data-driven analyses and reports to support country strategy and operations

Skills

Data analysis

SQL proficiency

Excel/Sheets

Portuguese language

English language

Problem solving

Strategic thinking

Job description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID:JR0088108

YOUR MISSION

You will be responsible for supporting the Portugal Operations Strategy and Compliance team with insightful operational analysis. Your mission will be to deep dive into data to identify patterns of fraud, devise action plans to improve operations of our partners and create initiatives that add value to the overall country strategy.

THE JOURNEY

Provide analytical support to the operations team in Lisbon

Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses to improve the partner operations (improve preparation times, reduce cancellations and increase available time) to make sure we always deliver the best service to our customers

Be responsible for operational excellence, compliance with processes, experience on platform and many more from data perspective: providing deep analytics, creating dashboards, bots, simulations, data models.

Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs

Understand, deep-dive into the data, to understand the reasons and the levers we can act upon to improve KPIs

Own all dashboards and build new tools to improve the visibility of metrics in the department

Bring ideas that add to the country’s core strategy and act on them

Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Work with global and regional teams to coordinate and execute projects to reach your goals

Qualifications

WHAT YOU WILL BRING TO THE RIDE

Must have

• 1 or 2 years of professional experience in highly demanding positions (operations, consulting, tech, etc.)
• Excellent critical thinking by using a data-driven approach (Excel/Gsheet proficiency also experience in SQL preferred)
• Portuguese and English
• Problem Solving
• Strategic thinking

Nice to have

• Interest in using AI tools and coding platforms
• Ability to effectively communicate to stakeholders
• Cross-Functional team management

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences.

Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (\"she/her/hers, he/him/his, they/them/theirs, etc\").

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!