Operational Resilience Officer

AXA Group Operations; Lisboa; Presencial; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

AXA Group Operations in Lisbon is seeking an Operational Resilience Officer to support the implementation and enhancement of the company’s Operational Resilience framework, including crisis, business continuity and IT resilience processes. You will coordinate exercises, manage cyber resilience activities, and ensure readiness across IT systems and incident response teams.

The role covers testing, reporting, and collaboration with the Global Technology Resilience Team, with a focus on cyber

Qualificações

• About 2-4 years of experience in a similar role.
• General understanding of Business Continuity Management lifecycle, IT Operations, and IT Continuity Service Management.
• General understanding of Group Operational Resilience processes and tools.
• Experience and knowledge of Cyber Defense mechanisms.
• Experience and knowledge of IT Operations and IT Continuity Service Management.
• General understanding of a product-based organization.

Responsabilidades

• Contribute to a consistent framework to systematically identify, measure, mitigate, report, monitor, and manage significant risks, including cybersecurity risks.
• Support the implementation and strengthening of Operational Resilience strategies.
• Assist the Global Technology Resilience Team in developing, revising, and executing Business Continuity and IT Services Continuity Plans and Solutions.
• Maintain Operational Conditions of Global Business Continuity, Disaster Recovery and Cyber Recovery Plans to ensure readiness for crisis activation.
• Participate in group initiatives and strategic programs linked to Operational Resilience.
• Execute the Crisis Management Process and, as part of the yearly plan, organize tests and support the Incident Management team.
• Ensure Incident Management Team follows agreed processes and plans during Crisis activations, with particular focus on Cyber Crisis incidents and threats.
• Contribute to tests and exercises for Business Continuity (BC) Management to ensure responses remain operational.
• Support the alignment between Business Impact analysis and IT Service Continuity and cyber responses.
• Follow up the responsiveness of critical IT systems by consolidating information on solution implementation, plans, tests, maturity level, and ownership.
• Track remediation actions identified during transversal controls and test execution, ensuring resolution.
• Serve as main point of contact for Cyber Resilience activity execution within the Global Technology Resilience Team.

Conhecimentos

IT Operations

Risk Management frameworks

Business Impact Analysis

Disaster Recovery

Incident response

Data analysis

ITIL

ISO 22301

ServiceNow

Ferramentas

ServiceNow

Descrição da oferta de emprego

About the Job

As a Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimension of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis. You will be specifically in charge of activities related to Cyber Resilience and the maintenance in operational conditions of the solutions put in place to deal with cybersecurity-related crises.

Main Missions

This role covers a broad range of duties across operational resilience, crisis management, business continuity and IT service continuity.

Responsibilities

• Contribute to a consistent framework to systematically identify, measure, mitigate, report, monitor, and manage significant risks, including cybersecurity risks.
• Support the implementation and strengthening of Operational Resilience strategies.
• Assist the Global Technology Resilience Team in developing, revising, and executing Business Continuity and IT Services Continuity Plans and Solutions.
• Maintain Operational Conditions of Global Business Continuity, Disaster Recovery and Cyber Recovery Plans to ensure readiness for crisis activation.
• Participate in group initiatives and strategic programs linked to Operational Resilience.
• Execute the Crisis Management Process and, as part of the yearly plan, organize tests and support the Incident Management team.
• Ensure Incident Management Team follows agreed processes and plans during Crisis activations, with particular focus on Cyber Crisis incidents and threats.
• Contribute to tests and exercises for Business Continuity (BC) Management to ensure responses remain operational.
• Support the alignment between Business Impact analysis and IT Service Continuity and cyber responses.
• Follow up the responsiveness of critical IT systems by consolidating information on solution implementation, plans, tests, maturity level, and ownership.
• Track remediation actions identified during transversal controls and test execution, ensuring resolution.
• Serve as main point of contact for Cyber Resilience activity execution within the Global Technology Resilience Team.

Experience

• About 2-4 years of experience in a similar role.
• General understanding of Business Continuity Management lifecycle, IT Operations, and IT Continuity Service Management.
• General understanding of Group Operational Resilience processes and tools.
• Experience and knowledge of Cyber Defense mechanisms.
• Experience and knowledge of IT Operations and IT Continuity Service Management.
• General understanding of a product-based organization.

Technical Skills

• IT Operations
• Risk Management frameworks
• Business Impact Analysis
• Disaster Recovery solutions and plans
• Incident response procedures
• Training skills
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing.
• ITIL, ISO 22301
• ServiceNow

Soft Skills / Transversal Skills

• Strong communication
• Stakeholder management
• Problem-solving
• Ability to remain calm and focused under pressure
• Proactive and collaborative approach
• Ability to adapt to evolving challenges and organizational needs
• Fluent in English; French language is a plus.

Where You’ll Be in the Organization

You will join the Global Service Operations Department within the Group Technology Operations (GTO) Division. This department manages day-to-day IT service delivery for AXA globally, partnering with Group Operations (GO) Global Products Departments, AXA Entities and external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and Security Instructions. The division focuses on global product delivery, product portfolio management, day-to-day operations, and entity proximity management.

Equal Opportunities Statement

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins). We promote Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.