Technology Resilience Lead

AXA Group Operations; Lisboa; On-site; EUR 70,000 - 90,000; Full time

Job summary

AXA Group Operations in Lisbon is seeking a Technology Resilience Lead to ensure operational resilience and manage significant risks. This role will involve leading the development and execution of Business Continuity and IT Services Continuity Plans, while supporting governance across Americas entities.

The ideal candidate will have a solid understanding of resilience frameworks, risk management, and disaster recovery planning. A proactive approach and strong communication skills are essential for success in this position.

Qualifications

• General understanding of Business Continuity Management lifecycle.
• Experience and knowledge of IT Operations and IT Continuity Service Management.

Responsibilities

• Lead and be a referent to manage significant risks.
• Ensure Resilience Governance with Americas entities.
• Contribute to implementation of Operational Resilience strategies.
• Maintain operational readiness of Business Continuity Plans.

Skills

Risk management frameworks

Business Impact Analysis

Disaster Recovery planning

Incident response procedures

Training skills

Data analysis

Job description

About the Job

Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization’s resilience framework. As a Technology Resilience Lead, you will have the opportunity to be a referent and systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans.

Position Mission & Main Activities

Have knowledge, understanding and experience to execute tasks according to the Operational Resilience Framework. Understand and challenge Business Continuity, IT Resilience and Security solutions. Know the relationship between IT Service Continuity with Business Continuity Management and manage consequences of Operational Risks. Understand impact of local regulation on IT Resilience in the geographical area Americas.

Responsibilities

• Lead and be a referent within your geographical area to ensure a consistent framework that systematically identifies, measures, mitigates, reports, monitors, and manages the most significant risks.
• Ensure Resilience Governance with Americas entities to deliver expected value.
• Contribute to the implementation and strengthening of Operational Resilience strategies, plans, and solutions.
• Support the Global Technology Resilience Team in developing, revising, and executing Business Continuity and IT Services Continuity Plans and Solutions.
• Maintain operational readiness of Global Business Continuity and Disaster Recovery Plans, ensuring activation readiness in case of crisis.
• Participate in group initiatives and strategic programs linked to Operational Resilience.
• Act as a technical referent in Crisis Management / Incident Management, including organization of tests and support during critical incidents.
• Contribute to the design, description, and testing of Business Continuity strategies and solutions, ensuring operational responses remain maintained.
• Support Business Impact Alignment with IT Service Continuity and oversee readiness of critical IT systems for disaster scenarios.
• Follow up on remediation actions identified in transverse controls and resolve them within your geographical area and technical expertise.
• Support the Operational Resilience Officer in addressing entity requests within your technical domain.

Qualifications

• General understanding of Business Continuity Management lifecycle.
• General understanding of Group Operational Resilience processes and tools.
• Experience and knowledge of IT Operations and IT Continuity Service Management.
• General understanding of a product‑based organization.

Technical Skills

• Risk management frameworks.
• Business Impact Analysis.
• Disaster Recovery planning.
• Incident response procedures.
• Training skills.
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing.

Soft Skills

• Strong communication.
• Stakeholder management.
• Problem‑solving.
• Ability to remain calm and focused under pressure.
• Proactive and collaborative approach.
• Ability to adapt to evolving challenges and organizational needs.

Benefits & EEO Statement

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation. We are present across 17 countries with committed, highly qualified teams, leveraging technology, data, sourcing, security and investment allocation in a global way while achieving economies of scale and synergies when necessary.