Technology Resilience Lead

AXA Group; Lisboa; Presencial; EUR 65 000 - 85 000; Tempo integral

Resumo da oferta

AXA Group is seeking a resilience champion to drive robust operational frameworks and safeguard IT service continuity. You will lead critical incident response and support the Global Technology Operations resilience agenda.

We value proactive problem-solvers fluent in English with strong communication and stakeholder management skills, ready to work within AXA’s Global Service Operations and IT resiliency teams.

Qualificações

• Strong understanding of Business Continuity Management lifecycle and IT Operations.
• Experience with IT Operations and IT Continuity Service Management.
• Familiarity with Group Operational Resilience processes and tools.

Responsabilidades

• Develop and maintain Operational Resilience framework, identifying and mitigating top risks.
• Support Crisis Management processes, organizing tests and assisting Incident Management during activations.
• Organize tests and exercises for Business Continuity and align IT Service Continuity with business needs.
• Consolidate information on critical IT systems' disaster readiness and drive remediation actions within the area.
• Act as IT Service Continuity Officer coordinating with AXA entities the GTR team serves.

Conhecimentos

Operational Resilience

Crisis Management

IT Operations

Risk Analysis

Stakeholder management

Fluent in English

Ferramentas

ServiceNow

ITIL

ISO 22301

Descrição da oferta de emprego

Seeking a resilience champion! Drive robust operational frameworks, safeguard IT service continuity, and lead critical incident response. If you're a proactive problem-solver passionate about BCM, risk mitigation, and protecting vital tech infrastructure, let's build a resilient tomorrow!

About the job

Main missions

Your responsibilities include:

• Operational Resilience Framework:
  • Contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks
  • Contribute to the implementation and strengthening of Operational Resilience strategies
  • Support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions
  • Contribute to the maintenance in Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis.
  • Actively participate to group initiative and strategic programs linked to Operational Resilience.

• Crisis Management / Incident Management:
  • Contribute to the execution of the Crisis Management Process. According to the yearly plan and crisis risk scenarios, you will manage the organization of the tests and support the Incident Management team during those tests.
  • Support the Incident Management Team, ensuring agreed-upon processes and plans are followed in case of Crisis activation.
  • A specific focus is expected to support Cyber Crisis or Incident.

• Business Continuity (BC) Management:
  • Organize the tests and exercises to ensure that the responses are well maintained and operational.
  • Support the Business Impact Alignment with IT Service Continuity.

• IT Service Continuity Management:
  • Ensure the follow-up of the responsiveness of the critical IT systems in case of disaster by consolidating information of implementation of solution, plans, tests, planning, level of maturity, ownerships...
  • Contribute to follow up the remediation action identified in the transversal controls and make sure that they are resolved in your area.
  • Be the IT Service Continuity Officer in charge of the relationship with several AXA entities the GTR team provides services for.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.
• Experience and knowledge of IT Operations and IT Continuity Service Management
• General understanding of Group Operational Resilience processes and tools required to undertake the role.
• General understanding of a product-based organization.
• Experience and knowledge of Cyber Defense mechanisms.

Technical skills

• Risk Management frameworks
• Business Impact Analysis
• Disaster Recovery plan
• Incident response procedures
• Training skills
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.
• ITIL, ISO 22301
• ServiceNow

Soft skills / transversal skills

• Strong communication
• Stakeholder management,
• Problem-solving,
• Ability to remain calm and focused under pressure,
• Proactive and collaborative approach,
• Ability to adapt to evolving challenges and organizational needs.
• Fluent in English

Where will you be in the organization?

The division

Group Technology Operations(GTO) aims atdesigning, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team

You will join the Global Service Operations Departement, within Group Technology Operations (GTO) Division.

Our main missions:

• Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.
• Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.
• Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products
• Operating standardized, globalized key platforms & transversal services whileleveraging automation and self-service capabilities.
• Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation
• Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.
• Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios.
• Leading the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors.
• Delivering and operating AXA's Datacenters

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.