Online consultant

VertexGlobal; Funchal; Presencial; EUR 13 346 - 15 986; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Free visa and flight

Growth opportunities

Multicultural environment

Resumo da oferta

VertexGlobal is seeking an Online Consultant in Funchal to deliver exceptional customer service across email, chat and social media. You will respond to inquiries, provide accurate information, and help customers with products, services and policies in a timely and professional manner.

This role offers a competitive salary of $1500 per month, visa and flight support for international applicants, and growth opportunities within a dynamic, multicultural team in the beautiful city of Funchal.

Qualificações

• Excellent written communication is essential
• Experience using email, chat tools, or social media platforms
• Strong problem-solving abilities and quick thinking
• Ability to handle multiple tasks while maintaining accuracy
• Empathetic and professional in all client interactions
• Previous customer service or sales experience preferred
• Willingness to work weekends or evenings if required

Responsabilidades

• Respond to client inquiries via email, chat, or social media
• Provide accurate information about products, services, promotions and policies
• Resolve client issues professionally and efficiently
• Build rapport by listening and understanding client needs
• Maintain detailed records of client interactions and transactions
• Collaborate with team to improve processes and customer experience
• Stay updated on industry trends and company policies

Conhecimentos

Written communication

Online platforms

Problem solving

Multitasking

Empathy

Customer service

Shift flexibility

Descrição da oferta de emprego

As an Online Consultant for our company you will be responsible for providing exceptional customer service and support to our clients through various online platforms. Your main goal will be to assist clients with their inquiries, concerns and requests in a timely and professional manner. This position is suitable for individuals who are skilled in communication and have a strong understanding of technology. With a salary of $1500 in the beautiful city of Funchal this job also offers free visa and ticket for international applicants. This position is open to both men and women who are passionate about providing excellent customer service and are looking for a dynamic work environment with opportunities for growth.

Key Responsibilities

• Responding to client inquiries through various online channels such as email, chat or social media
• Providing accurate and timely information to clients regarding products, services, promotions and policies
• Resolving client complaints or issues in a professional and efficient manner
• Building rapport with clients by actively listening, understanding their needs and offering appropriate solutions
• Maintaining detailed records of client interactions and transactions
• Collaborating with other team members to improve processes and enhance the overall customer experience
• Staying updated on industry trends, product knowledge and company policies to provide accurate information to clients

Qualifications

• Strong written communication skills with the ability to convey information clearly and concisely
• Proficiency in using online platforms such as email, chat programs or social media
• Excellent problem-solving skills with the ability to think on your feet
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Empathetic nature with the ability to handle difficult situations professionally
• Previous experience in customer service or sales is preferred
• Flexibility to work shifts including weekends or evenings if needed

Benefits

• Competitive salary of $1500 per month
• Free visa and ticket provided
• Opportunity for growth and development within the company
• Dynamic and multicultural work environment in the beautiful city of Funchal

If you are a motivated individual with a passion for providing exceptional customer service we encourage you to apply for this position. We welcome individuals from all backgrounds and nationalities to join our team and contribute to our success.