Online Consultant - Porto, Portugal

Guardian Secure Services; Porto; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Free visa

Flight ticket

Job summary

Guardian Secure Services in Porto is seeking an Online Consultant to provide excellent online support and guide clients through our products and services. This full-time role requires strong communication and a customer-first mindset.

Responsibilities include handling inquiries via email, live chat, or social media; identifying client needs; keeping precise records; and collaborating to ensure a seamless customer experience. Immediate start is preferred.

Qualifications

• Must have proven Online Consultant experience or similar.
• English proficiency required; additional languages a plus.
• Familiar with email, live chat, and social media tools.

Responsibilities

• Respond to client inquiries via email, live chat, or social media.
• Assess client needs and provide effective solutions.
• Maintain accurate records of interactions and transactions.
• Collaborate with team to ensure seamless customer experience.
• Stay updated on product knowledge, promotions and policies.

Skills

Clear communication

Multitasking

Customer-oriented

Time management

Education

Bachelor's or higher in Marketing/Communication or relevant field

Tools

Email

Live chat

Social media

Job description

We are seeking a proactive and customer-oriented Online Consultant to join our team in Porto Portugal As an Online Consultant you will be responsible for providing excellent online support to our clients and helping them navigate our products and services This is a full-time job without accommodation but we offer a competitive salary of 1600$ per month along with free visa and ticket

Responsibilities -

• Respond promptly and effectively to client inquiries through email live chat or social media
• Identify and assess clients needs to achieve satisfaction and provide appropriate solutions
• Keep accurate records of client interactions and transactions
• Collaborate with other team members to ensure seamless customer experience
• Stay up-to-date with product knowledge promotions and policies

Requirements -

• Proven work experience as an Online Consultant or similar role
• Excellent communication skills in English additional language skills are a plus
• Familiarity with online communication tools such as email live chat or social media platforms
• Ability to multitask prioritize and manage time effectively
• Customer-oriented mindset with a positive attitude
• Bachelors degree in Marketing Communication or relevant field preferred

Join our team today if you are passionate about providing exceptional customer service in the online world This is an urgent job opportunity that requires immediate availability Start your career as an Online Consultant in beautiful Porto