Online Consultant

FlexiRemote Solutions; Faro; Presencial; EUR 9000 - 12 000; Tempo integral

Resumo da oferta

FlexiRemote Solutions in Faro, Portugal, seeks an Online Consultant to deliver excellent customer service and product guidance via online platforms. This role focuses on responding to inquiries, offering tailored recommendations, and resolving issues to enhance the client shopping experience.

Ideal candidates have strong communication skills, the ability to multitask, and a customer-oriented mindset. The position offers a monthly salary of 1100 USD, with potential growth based on performance.

Qualificações

• High school diploma or equivalent; business/admin background is a plus.
• Proven experience in customer service or sales preferred but not required.
• Excellent written and verbal communication skills.
• Familiarity with online channels (chat, email, social media).
• Multitasking ability and composure under pressure.

Responsabilidades

• Respond promptly and professionally to client inquiries through online chat, email, or social media.
• Offer personalized product recommendations based on client needs.
• Resolve issues or concerns raised by clients in a timely manner.
• Maintain a positive and friendly attitude toward clients at all times.
• Keep detailed records of client interactions and transactions.
• Collaborate with team members to ensure client satisfaction.
• Stay updated on company products, services, and policies.
• Meet monthly sales targets set by the company.

Conhecimentos

Customer service

Sales experience

Communication

Multitasking

Problem solving

English proficiency

Formação académica

High school diploma

Business Administration degree a plus

Descrição da oferta de emprego

We are seeking a highly motivated and customer-oriented Online Consultant to join our team in Faro As an Online Consultant you will be responsible for providing excellent customer service and support to our clients through various online platforms Your main duties will include responding to client inquiries offering product recommendations and resolving any issues or concerns they may have To excel in this role you should have strong communication skills and the ability to think on your feet Previous experience in customer service or sales is preferred but not required We offer a competitive salary of 1100$ per month without accommodation

Responsibilities

• Respond promptly and professionally to client inquiries through online chat email or social media
• Offer personalized product recommendations based on client needs and preferences
• Resolve any issues or concerns raised by clients in a timely manner
• Maintain a positive and friendly attitude towards clients at all times
• Keep detailed records of client interactions and transactions
• Collaborate with other team members to ensure client satisfaction
• Continuously stay updated on company products services and policies
• Meet monthly sales targets set by the company

Requirements

• High school diploma or equivalent degree in Business Administration or related field is a plus
• Proven experience in customer service or sales is preferred but not required
• Excellent communication skills both written and verbal
• Familiarity with online communication platforms such as chat email social media
• Ability to multitask and work under pressure
• Strong problem-solving skills
• Customer-oriented mindset with the ability to adapt to different personalities
• Proficiency in English knowledge of other languages is a plus

If you are passionate about providing outstanding customer service and enjoy working in a fast-paced environment we would love to hear from you Join our team as an Online Consultant in Faro and help us enhance our clients online shopping experience