Online consultant

EliteHosts; Braga; On-site; EUR 13,185 - 17,063; Part time

Benefits offered by this job

Flexible hours

Growth opportunities

Friendly environment

Job summary

EliteHosts in Braga, Portugal is seeking an Online Consultant to provide professional customer support to online clients. You will use your communication skills and product knowledge to assist customers with inquiries and issues.

The role is part-time (20 hours per week) with flexible hours and opportunities for growth within a friendly, supportive team.

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication skills in English both written and verbal.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving skills with a positive attitude towards finding solutions.
• Proficient computer skills including experience with Microsoft Office Suite.
• Availability to work part-time hours 20 hours per week.

Responsibilities

• Provide timely and accurate responses to customer inquiries through email, chat and phone.
• Build and maintain strong relationships with customers by understanding their needs and providing appropriate solutions.
• Proactively identify potential issues or concerns and resolve them promptly.
• Collaborate with other team members to improve processes and customer satisfaction.
• Stay up-to-date with product knowledge and company policies to provide the best support possible.

Skills

English proficiency

Communication skills

Multitasking

Problem solving

MS Office

Tools

Microsoft Office Suite

Job description

Profession Online Consultant City Braga Portugal We are hiring an Online Consultant to join our team in Braga Portugal As an Online Consultant you will be responsible for providing professional and efficient customer support to our online clients You will use your excellent communication skills and knowledge of our products to assist customers with any inquiries or issues they may have

Responsibilities

• Provide timely and accurate responses to customer inquiries through email chat and phone
• Build and maintain strong relationships with customers by understanding their needs and providing appropriate solutions
• Proactively identify potential issues or concerns and resolve them promptly
• Collaborate with other team members to improve processes and customer satisfaction
• Stay up-to-date with product knowledge and company policies to provide the best support possible

Requirements

• Previous experience in a customer service role is preferred
• Excellent communication skills in English both written and verbal
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Strong problem-solving skills with a positive attitude towards finding solutions
• Proficient computer skills including experience with Microsoft Office Suite
• Availability to work part-time hours 20 hours per week

Salary

The salary for this position is 1600$ per month

Location

This job is located in Braga Portugal

Benefits

• Flexible working hours that can fit around your schedule
• Opportunity for growth within the company as we continue to expand
• Friendly and supportive work environment

Please note that this position does not include accommodation Additionally due to the nature of our business we require all employees to have a biometric passport

We value diversity in our workforce and welcome applicants of all genders This job is suitable for both men and women