Online Client Success Advisor - Full-Time

SkyPoint; Almada; Presencial; EUR 16 000 - 20 000; Tempo integral

Resumo da oferta

SkyPoint in Almada, Portugal is hiring an Online Consultant to provide expert advice and assistance to clients through online platforms, focusing on satisfaction and retention by addressing needs effectively.

You will communicate with clients via chat, email or video calls, understand their needs, and offer tailored solutions. The role requires 1 year in customer service or sales, strong English communication, and the ability to work full-time (40 hours) with a flexible schedule.

Qualificações

• Minimum 1 year in customer service or sales
• Excellent written and verbal communication
• Strong problem-solving and attention to detail
• Ability to work independently and in a team
• Proficient with online communication and research tools
• Fluency in English; additional languages a plus
• Full-time, 40 hours per week, flexible schedule

Responsabilidades

• Communicate with clients via chat, email, or video calls
• Understand client needs and provide tailored solutions
• Assist with product inquiries, technical issues, or billing
• Guide clients through using our online services and platforms
• Build and maintain client relationships to promote retention
• Stay updated on products and industry developments
• Collaborate with team members to ensure a seamless client experience

Conhecimentos

Customer service

Sales experience

Communication skills

Problem-solving

Teamwork

Research skills

English fluency

Ferramentas

CRM tools

Video conferencing

Online research tools

Descrição da oferta de emprego

SkyPoint in Almada, Portugal is hiring an Online Consultant to provide expert advice and assistance to clients through online platforms, focusing on satisfaction and retention by addressing needs effectively.

You will communicate with clients via chat, email or video calls, understand their needs, and offer tailored solutions. The role requires 1 year in customer service or sales, strong English communication, and the ability to work full-time (40 hours) with a flexible schedule.