Online Customer Consultant – Growth & Accommodation

Charm Connect; Almada; Presencial; EUR 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided for non-local

Opportunities for career growth

Resumo da oferta

Charm Connect in Almada, Portugal is seeking an Online Consultant to deliver excellent customer service and support across online channels. You will help with product information, pricing, and availability while addressing inquiries and concerns.

The role emphasizes building strong client relationships, timely resolution of issues, and collaboration with the team to improve service processes. English proficiency is essential, and non-local candidates may receive accommodation.

Qualificações

• Excellent English communication skills; additional languages are a plus.
• Experience in customer service or sales is preferred but not required.
• Strong computer skills, including MS Office.
• Ability to work both independently and as part of a team.
• Positive attitude and eagerness to learn.

Responsabilidades

• Communicate with clients via email, live chat, and social media to assist with inquiries.
• Provide product information, pricing, and availability to customers.
• Handle customer complaints or issues in a timely and professional manner.
• Build and maintain strong customer relationships to ensure satisfaction.
• Collaborate with team members to improve service processes and procedures.
• Stay up-to-date with product knowledge and industry trends.

Conhecimentos

Excellent communication

MS Office proficiency

Independent & team player

Willingness to learn

Ferramentas

MS Office Suite

Descrição da oferta de emprego

Charm Connect in Almada, Portugal is seeking an Online Consultant to deliver excellent customer service and support across online channels. You will help with product information, pricing, and availability while addressing inquiries and concerns.

The role emphasizes building strong client relationships, timely resolution of issues, and collaboration with the team to improve service processes. English proficiency is essential, and non-local candidates may receive accommodation.