On-Site Portuguese Customer Service Specialist | Porto

CallForTalents; Porto; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Performance bonus

Food allowance

Job summary

CallForTalents in Porto, Portugal is seeking a Portuguese-speaking Customer Service Representative to join our team on-site. You will assist customers with questions and routine issues related to our client's products and services, communicating in Portuguese and English.

The ideal candidate speaks native-level Portuguese and has a good command of English, with strong communication and problem-solving skills, able to work effectively in an on-site environment.

Qualifications

• Native-level fluency in Portuguese (BR or EU).
• Good command of English (written and spoken).
• Strong verbal and written communication skills.
• Customer-focused attitude and professional approach.

Responsibilities

• Provide customer support through phone and online channels.
• Respond to customer questions and provide accurate information about products and services.
• Resolve routine customer issues efficiently and professionally.
• Identify customer needs and offer appropriate solutions or guidance.
• Maintain high customer satisfaction and professionalism in every interaction.
• Follow established procedures, service standards, and client guidelines.
• Communicate clearly with customers in Portuguese and English.
• Record and update customer information in relevant systems.

Skills

Portuguese (Native)

English (Good)

Job description

CallForTalents in Porto, Portugal is seeking a Portuguese-speaking Customer Service Representative to join our team on-site. You will assist customers with questions and routine issues related to our client's products and services, communicating in Portuguese and English.

The ideal candidate speaks native-level Portuguese and has a good command of English, with strong communication and problem-solving skills, able to work effectively in an on-site environment.