Porto Customer Support Pro - Multilingual and Remote Shift

Cross Border Talents; Porto; On-site; EUR 8,700 - 12,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is hiring a Customer Support Representative to join a growing team on-site. You will handle inquiries across phone, chat, and email, ensuring customers leave conversations satisfied.

The role emphasizes problem solving, clear communication, and a calm approach with frustrated customers. Portuguese and Brazilian Portuguese fluency plus English (B2) are required.

Qualifications

• Portuguese and Brazilian Portuguese fluency required.
• English level B2 required.
• Clear, professional written and verbal communication.
• Tech-savvy and quick to learn internal systems.
• Prior customer-facing experience is a plus.

Responsibilities

• Follow up on open cases to prevent stagnation.
• Respond to customer questions via phone, chat, and email.
• Flag recurring issues to address root causes.
• Stay calm and clear with customers, even when frustrated.

Skills

Portuguese fluency

Brazilian Portuguese

English B2

Clear communication

Tech-savvy

Customer-facing

Job description

Cross Border Talents in Porto, Portugal, is hiring a Customer Support Representative to join a growing team on-site. You will handle inquiries across phone, chat, and email, ensuring customers leave conversations satisfied.

The role emphasizes problem solving, clear communication, and a calm approach with frustrated customers. Portuguese and Brazilian Portuguese fluency plus English (B2) are required.