On-Site Customer & Tech Support - Medical Devices (Porto)

Europe Language Jobs; Porto; Vor Ort; EUR 19.000 - 27.000; Vollzeit

Zusammenfassung

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist to provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support across European markets.

You will handle multichannel inquiries, document all customer contacts in English, and follow regulatory and safety procedures. Apply active listening and empathy to support patients and healthcare professionals with professionalism and care.

Qualifikationen

• Are fluent, both verbal and written, in Italian + C1 level in English.
• Can support more than one market simultaneously.
• Have a strong customer service orientation with excellent communication skills.
• Possess problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

Aufgaben

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Kenntnisse

Italian language

English (C1)

Multimarket support

Customer service

Communication skills

Problem solving

Prioritization

Organizational skills

Calm under pressure

Empathy

Active listening

Healthcare knowledge

Jobbeschreibung

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist to provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support across European markets.

You will handle multichannel inquiries, document all customer contacts in English, and follow regulatory and safety procedures. Apply active listening and empathy to support patients and healthcare professionals with professionalism and care.