Customer & Technical Support Specialist - Diabetes Devices

Europe Language Jobs; Porto; On-site; EUR 13,000 - 18,000; Full time

Job summary

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist on-site to provide customer care and technical assistance for medical devices across European markets.

You will manage order intake and renewals, assist with product usage across multichannel channels (calls, email, chat, SMS), document all contacts in English, and apply empathy and active listening to handle sensitive situations, with full training and opportunities for career growth.

Qualifications

• Fluent in French (verbal and written) and English at C1 level.
• Ability to support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

Responsibilities

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Skills

French (Fluent)

English (C1)

Customer service orientation

Communication skills

Job description

Concentrix in Porto, Portugal is seeking a Customer & Technical Support Specialist on-site to provide customer care and technical assistance for medical devices across European markets.

You will manage order intake and renewals, assist with product usage across multichannel channels (calls, email, chat, SMS), document all contacts in English, and apply empathy and active listening to handle sensitive situations, with full training and opportunities for career growth.