Bilingual Medical Devices Tech & Orders Specialist (Porto)

Concentrix Portugal; Porto; Vor Ort; EUR 19.000 - 29.000; Vollzeit

Benefits dieser Stelle

Competitive salary (base and bonuses)

1200€ Welcome bonus

Central location in Porto

Bring-a-friend bonus

Full paid training

Zusammenfassung

Concentrix Portugal is seeking a Customer & Technical Support Specialist in Porto, on-site, to provide customer care and technical assistance for medical devices across European markets. You will manage orders and support customers via multi-channel communication in English and French.

The role offers comprehensive training, career development, and a welcome bonus, with opportunities to grow within the organization in a central Porto location.

Qualifikationen

• Fluent in French and English (C1 level).
• Strong customer service orientation with excellent communication skills.
• Ability to support multiple markets simultaneously.
• Problem-solving, prioritization and organizational skills.
• Calm under pressure and adaptable to change.

Aufgaben

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through calls, email, chat, and SMS.
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Kenntnisse

French (C1)

English (C1)

Customer service

Communication

Problem solving

Active listening

Multichannel support

Jobbeschreibung

Concentrix Portugal is seeking a Customer & Technical Support Specialist in Porto, on-site, to provide customer care and technical assistance for medical devices across European markets. You will manage orders and support customers via multi-channel communication in English and French.

The role offers comprehensive training, career development, and a welcome bonus, with opportunities to grow within the organization in a central Porto location.