Norwegian-speaking Customer Support Specialist

CB Talents SP; Lisboa; On-site; EUR 234,360 - 334,800; Full time

Job summary

CB Talents SP in Lisbon is seeking a fluent Norwegian-speaking customer support professional to join a leading global CX provider delivering world-class service.

The role offers a stable daytime schedule (08:00–17:00) in Portugal's capital, with an international team and opportunities to grow in a friendly, multilingual environment.

Qualifications

• Language: Native-level or fluent Norwegian (C1/C2).
• Location: Must reside in the Lisbon metropolitan area.
• Schedule: Full daytime availability (08:00 - 17:00).
• Skills: Exceptional active listening, empathy and people skills.
• Legality: Valid Portuguese working rights (NIF, NISS, residency card or EU citizenship).
• Relocation: Independent local residency; relocation not provided.

Responsibilities

• Deliver high-quality, professional support to Norwegian-speaking customers via primary channels.
• Troubleshoot inquiries efficiently, ensuring a positive customer experience.
• Maintain accurate customer records and follow up on unresolved cases.
• Collaborate with team leads and international colleagues to raise service standards.

Skills

Active listening

Empathy

Communication

Job description

Summary

Are you a fluent Norwegian speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service.

This role is perfect for a people-person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts—this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Norwegian-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Norwegian language, with strong written and verbal communication skills.
• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.
• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.
• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.
• Independent local residency is required as relocation assistance is not provided for this opening.