Nordic Languages Client Service Manager, Lisbon

Cross Border Talents; Almada; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health and life insurance from

Meal allowance

Resumo da oferta

Cross Border Talents seeks a Client Service Manager fluent in Nordic languages to join our Lisbon team on site. The role focuses on service management reviews, relationship health, and performance reporting.

You’ll bring ITIL V3/V4 and Cisco CSM certifications, experience with PowerPoint/Excel/Outlook, and a proactive mindset. Salary and benefits include private health and life insurance and a meal allowance, with a permanent contract.

Qualificações

• Education: Bachelor’s or Master’s degree or equivalent in a related field.
• Certifications: ITIL V3/v4, CISCO CSM.
• Experience: Proficient in MS Office and collaboration tools; knowledge of business planning, resource management and budgeting is a plus.

Responsabilidades

• Service Management Reviews: Align client services and performance with business goals; manage regular contract reviews and updates.
• Relationship Management: Maintain customer health, visibility, compliance, and address red flag issues proactively.
• Operational Excellence: Oversee service level assessments, reporting and analysis; drive service improvements with Operations and Service Delivery.
• Performance Metrics: Review KPIs, provide action plans and deliver timely reports to senior management.

Conhecimentos

Relationship management

KPI reporting

Cross-functional collaboration

Formação académica

Bachelor's/Master's degree

Ferramentas

PowerPoint

Excel

Outlook

Word

Microsoft Teams

Descrição da oferta de emprego

Nordic languages Client Service Manager, Lisbon! Job Openings Nordic languages Client Service Manager, Lisbon!

About the job Nordic languages Client Service Manager, Lisbon! Client Service Manager with Nordic Languages needed in Lisbon, Portugal!

Are you a

• Dutch ,
• German ,
• Swedish ,
• Finnish

speaker and Certified in:

ITIL V3/v4, CISCO CSM ? Then look no further!

Position:

On-site in Lisbon, Portugal Employment Type:

Permanent

Are you passionate about delivering exceptional client service and fluent in one of the above languages plus English? We have an exciting opportunity for a

Client Service Manager

to join our dynamic team in Lisbon!

Key Responsibilities

• Service Management Reviews:

  Collaborate with key stakeholders to align client services and performance with business goals, managing regular contract reviews and updates.

• Relationship Management:

  Maintain overall customer health, ensuring visibility and compliance, and address red flag issues proactively.

• Operational Excellence:

  Oversee service level assessments, reporting, and analysis. Drive service improvements and process enhancements, working closely with Operations and Service Delivery.

• Performance Metrics:

  Review KPIs, provide action plans, and deliver accurate, timely reports to senior management for forecasting and analysis.

• Special Projects:

  Contribute to special projects and day-to-day improvements with a cooperative spirit.

Requirements

• Education:

  Bachelors/Masters degree or equivalent in a related field.

• Certifications:

  ITIL V3/v4, CISCO CSM.

• Experience:

  Proficient in PowerPoint, Excel, Outlook, Word, and Microsoft Teams. Knowledge of business planning, resource management, and financial budgeting is a plus.

Permanent Contract

• Enjoy job stability with a competitive salary.

Health & Insurance

• Private health and life insurance from day one.

Work-Life Balance

• Monday to Friday working hours with a meal allowance on a card/voucher.

Dynamic Environment

Be part of a supportive, innovative team in the heart of Lisbon.