NOC Analyst – 24/7 Incident Response & Monitoring (Remote)

Dev.Pro; Porto; Presencial; EUR 40 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Security awareness training

Remote-first company

Resumo da oferta

Dev.Pro is hiring a NOC Analyst to monitor and maintain a mission-critical cloud environment. You will be the primary contact for production alerts, performing initial triage using logs and metrics.

The role involves hands-on work with monitoring tools, incident lifecycle management, and collaboration with cross-functional teams. Excellent English communication and the ability to manage multiple priorities are essential.

Qualificações

• 2+ years of IT support and incident management experience.
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar).
• Ability to navigate dashboards and perform log correlation.
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.
• Advanced English communication skills (written and verbal).
• Clear communication with technical teams and stakeholders during incident response.
• Ability to manage multiple priorities in fast-paced environments.
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
• Disciplined approach to following operational processes and maintaining 24/7 shift coverage.
• Self-motivation with the ability to adapt and learn quickly.
• Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance).

Responsabilidades

• Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.
• Monitor system health using observability tools such as Datadog or LogicMonitor.
• Analyze logs, metrics, and traces to determine incident scope and impact.
• Document and track incidents in ServiceNow and Jira Service Management.
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
• Communicate clear, concise incident updates, translating technical status into actionable information.
• Maintain accurate incident records and provide structured shift handovers to incoming analysts.

Conhecimentos

Incident management

Troubleshooting

Communication

English proficiency

Prioritization under pressure

Ferramentas

Datadog

LogicMonitor

ServiceNow

Jira Service Management

AWS

Azure

Kubernetes

Docker

GitHub Actions

Bitbucket

Amazon SQS

Descrição da oferta de emprego

Dev.Pro is hiring a NOC Analyst to monitor and maintain a mission-critical cloud environment. You will be the primary contact for production alerts, performing initial triage using logs and metrics.

The role involves hands-on work with monitoring tools, incident lifecycle management, and collaboration with cross-functional teams. Excellent English communication and the ability to manage multiple priorities are essential.