Junior Monitoring & Incident Analyst — NOC Pathway

Inetum; Porto; Presencial; EUR 18 000 - 32 000; Tempo integral

Resumo da oferta

Inetum in Porto, Portugal, is seeking a Junior NOC/Operational Support Analyst to monitor alarms, triage incidents, manage tickets, and support ongoing IT operations. The role offers a clear path toward L2 NOC responsibilities with formal development along the way.

Ideal for recent graduates or junior professionals with a IT-related education. Portuguese fluency is required, and a working knowledge of English is expected.

Qualificações

• Professional course, CET, Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field.
• Suitable for recent graduates and junior professionals.
• Portuguese professional fluency.
• Intermediate English.

Responsabilidades

• Monitor alarms and events using observability and operational management platforms.
• Perform initial incident analysis and triage.
• Execute operational procedures defined in runbooks and playbooks.
• Create, update and track tickets.
• Validate alerts and identify false positives.
• Escalate incidents according to established severity processes.
• Coordinate with technical teams and technology partners.
• Maintain operational documentation and knowledge articles.
• Contribute to continuous improvement and technical learning initiatives.

Conhecimentos

Portuguese fluency

Intermediate English

Formação académica

Bachelor's degree or equivalent in IT/Networks/Telecommunications

Professional course / CET

Ferramentas

Monitoring tools

ITSM platforms

Descrição da oferta de emprego

Inetum in Porto, Portugal, is seeking a Junior NOC/Operational Support Analyst to monitor alarms, triage incidents, manage tickets, and support ongoing IT operations. The role offers a clear path toward L2 NOC responsibilities with formal development along the way.

Ideal for recent graduates or junior professionals with a IT-related education. Portuguese fluency is required, and a working knowledge of English is expected.