NOC Manager: Lead Global Network Ops & Incident Response

Capgemini Engineering; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and life insurance

Hybrid work

Referral program with bonuses

Training and certifications

Resumo da oferta

Capgemini Engineering is seeking a proactive NOC Lead to coordinate operations across RAN, VoIP, Core CS, and International Roaming. You will act as the primary operational contact for the customer, ensure clear communication, and manage cross-functional teams to deliver reliable service.

You will own shift rosters, drive incident management, monitor SLAs and KPIs, and report on performance to stakeholders.

Qualificações

• Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Proven experience in Telecommunications Operations, NOC Management, or Service Delivery Management roles.
• Strong understanding of telecom operations across RAN, VoIP, Core CS, and International Roaming.

Responsabilidades

• Lead and coordinate NOC operations across RAN, VoIP, Core CS, and International Roaming domains.
• Act as the primary operational point of contact for the customer, ensuring effective communication and stakeholder management.
• Manage cross-functional teams, ensuring alignment, collaboration, and operational excellence across all technology domains.
• Own and maintain the team shift roster and resource planning to ensure adequate operational coverage and service continuity.
• Lead major incident management activities, including escalation, coordination, communication, and service restoration.
• Monitor service performance against agreed SLAs and KPIs, driving corrective actions when required.
• Coordinate activities with customers, vendors, and internal technical teams to ensure timely resolution of operational issues.
• Ensure adherence to operational processes, procedures, and governance frameworks.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.
• Oversee change management activities and ensure operational readiness for planned network changes and maintenance.
• Provide leadership, coaching, and performance management for NOC team members.
• Produce and present operational reports, service reviews, and performance updates to customer and management stakeholders.

Conhecimentos

NOC management

Incident management

Stakeholder management

SLA/KPI monitoring

Leadership

Spanish & Portuguese

English proficiency

Formação académica

Bachelor's degree in Telecommunications, CS, Engineering

Descrição da oferta de emprego

Capgemini Engineering is seeking a proactive NOC Lead to coordinate operations across RAN, VoIP, Core CS, and International Roaming. You will act as the primary operational contact for the customer, ensure clear communication, and manage cross-functional teams to deliver reliable service.

You will own shift rosters, drive incident management, monitor SLAs and KPIs, and report on performance to stakeholders.